Finance Ticketing Officer

Job Introduction

Our Swift Finance team is looking for a Ticketing Officer to assist the Ticketing Assistant Accountant in the financial administration of WMCA’s ticketing schemes, with a focus on maintaining financial integrity and ensuring sound management of operator income.

As a Ticketing Officer, you’ll be responsible for ensuring that significant amounts of income and expenditure are correctly accounted for across multiple accounts, maintaining excellent and detailed auditable information to support payments and income-recovery.

What will you be doing?

• Administer ticketing income and expenditure accurately, maintaining full audit trails.
• Complex reconciliations.
• Ensure that all ticketing transactions are accounted for correctly, income due is recovered and all operator payments are made using the most relevant allocations.
• Assist the Ticketing team in ensuring that future developments in ticketing are accounted for correctly and efficiently to facilitate accurate distribution of income to operators.
• Ensure that all income and expenditure holding accounts are monitored to agreed standards, ensuring that transactions are fully supported and auditable, that holding accounts are reviewed to agreed timescales and that any issues are flagged to the relevant member of the Finance team.
• Provide ticketing support to the Swift Delivery Team, Ticketing Delivery Team and other areas within Finance and manage relationships with these stakeholders to ensure that any issues with payments or income collection are resolved quickly.

About you.

• Experienced in the use of accounting procedures.
• Experienced with complex financial reconciliations, with the ability to provide financial commentary.
• Knowledge of key fundamental accounting principles, including double-entry and role of audit.
• Experience of undertaking reconciliations independently.
• Good working knowledge of the reconciliation process and an understanding of accounting (more than straightforward reconciliations).
• Proficient with Microsoft Office packages.
• Excellent attention to detail.
• Ability to communicate effectively, with the ability drive to resolve complex queries.
• Previous or current experience of administering and monitoring payment systems would be an advantage, but not essential.

How to apply.

On clicking ‘apply for this job’, you will first be prompted to create an account. You will have the opportunity to upload a CV, which will be used to auto-populate your profile. Please note, we do not see your CV once you have applied. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to format your profile so that it really stands out. Make sure to include your employment history and include any essential education and qualifications. You will be asked to provide a supporting statement. If you already have one that you have prepared earlier, you can simply copy and paste this into the application form.

Applicants will need to evidence that they have the legal right to work in the UK. If we make an offer of employment, we will need to check that you are eligible to work in the UK before you start work.

Salary and benefits.

We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.

We offer a comprehensive benefits package that includes a Local Government Pension Scheme, 28 days of paid annual leave, Cycle to Work Scheme, and discounted shopping with over 2,000 big-name retailers. For more details, please visit the benefits page on our careers site.

Location and working pattern – what you can expect.

The location for this role is 16 Summer Lane. It is expected that you can split your time between the office and working remotely, with at least 1 day a week spent in the office.

Creating an inclusive workplace.

West Midlands Combined Authority is dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future we can all be proud of, we would love to hear from you.

About us.

Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region. We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation. WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognized as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria. WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.

Reasonable adjustments.

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk). We are here to assist and accommodate your needs.

Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.