Financial Customer Service Advisor

Financial Customer Service Advisor

£22,570 up to £23,500 including bonus

Full time including free on site parking

Leeds including hybrid working

Start date 15th April (interviewing immediately)

This company is all about pace, making critical decisions quickly, delivering a first-class customer experience and essentially changing customers lives, delivering a real impact.

You can expect to receive:

• Free parking on site included
• Hybrid working (reducing to 2 office days per week after probation)
• Competitive salary banding between £22,572 up to £23,490 basic
• Earn up to 5% bonus per quarter, that's up to 20% bonus per year based on performance (after passing probation)
• 28 days leave plus bank holidays (can also buy up to 5 days additional holiday)
• We prefer quality over quantity here, so no heavily unrealistic targets to worry about.
• Full detailed 6-week training program from industry trained specialists.
• Internal progression offered dependent on performance
• Leadership boards, incentives and healthy competitions and challenges within the teams
• Positive working atmosphere, we truly look after our employees
• 3% Flex Allowance (an additional 3% of salary to be taken as cash, added to pension, used to purchase holiday, or more) paid quarterly
• Group Income Protection and private health assurance
• Potential to earn up to 20% of your quarterly income + up to 10% annual bonus once probation is passed based on personal performance.
• A wide variety of corporate discounts including voucher schemes
• Onsite gym and casual dress within the office plus much more

If I have your attention, the best is yet to come at this company.

This is a customer focused, telephone-based role and they agree that a problem shared is a problem halved

Based in their legal team, you'll will play a vital part in exploring financial hardships by gathering information, including completing affordability checks and expenditure forms to provide suitable outcomes, leaving a real positive impact on their customers to ensure their financial circumstances do not escalate any further.

They prefer quality over quantity, so whether your call lasts two or thirty minutes, they are looking for someone to demonstrate equal amounts of compassion on each individual call, ensuring their customer experience is unmatched and tailored to suit their situation.

Joining their incredible, diverse, family-like team; your hard work and dedication will not go unnoticed here and as a reflection of your performance, you will be guaranteed to achieve bonus for simply providing an outstanding service and showing high level of empathy.

Requirements to apply:

• Must be able to start on the 15th of March 2024
• Experience required within a Customer Service/sales contact centre, telephoned-based role is preferred but not essential.
• Can attend a teams or F2F interview prior to the 5th March.
• Strong work ethic with fantastic communicational skill

Located in Leeds LS15, two-minute walk from The Springs Retail Park.

Interviews will be taking place immediately.

To be part of this incredible team and company, get in touch today with Amber Weston at Platinum Recruitment to apply