Apprentice Financial Services Customer Adviser FMG SUPPORT LTD

What you will do in your working day

The role will be working within Customer Services as part of our Claims team. The role is to continually ensure that all claims are progressing efficiently and managed through their lifecycle. You will gain an awareness of all aspects of the Motor Claim.

Responsibilities may include but not limited to:

• First Notification of Loss - taking down details of the accident, with attention to detail and accuracy being key
• Repair Management - communicating with repairers and updating the client with the current position
• Claims Management - taking action to ensure the claim is continually progressing
• The loss recovery process - claiming back costs from the at-fault party
• Third-party claims - assisting non-fault drivers with the damage caused by our client
• You will gain an awareness of fraud, claims costs and reserves along with the importance of accuracy
• You will need to have confident telephone skills with a strong focus on operational targets

The training you will be getting

• Financial Services Customer Adviser Level 2 Apprenticeship Standard

The Customer Service apprenticeship programme develops the skills required to succeed in a customer-facing role.

It will provide an opportunity to develop knowledge, skills and behaviours that are essential when dealing with customers, both inside and outside of an organisation. The apprenticeship will help to develop skills that can be used to build a career across a range of sectors.

• A full and part-funded learning and development programme
• Develop the knowledge, skills and behaviours of successful Customer Service Practitioners
• Regular tutorials and assessments from an experienced business professional
• Interactive chat, forums and class note books for real time support and assistance from experienced business professionals
• Apprentices benefit from our internal qualified End-Point-Assessor to prepare and guide them through their EPA
• Exam tips, tricks, and strategies

What to expect at the end of your apprenticeship

• This apprenticeship opportunity is only the start of your career! After successfully completing an FMG apprenticeship, you will continue to receive training and support with the prospect of growing your career with FMG. The sky is the limit for those who are dedicated, apply effort, have the right attitude and are willing to learn