Financial Planning Manager

What the Hiring Manager Says
At Quilter Cheviot Financial Planning, we are continuing to grow and develop our Financial Planning capability. As we continue to welcome new Financial Planners, we have a real opportunity to shape the future of our region and the wider QCFP business.
In supporting this growth plan, we also have the opportunity to create new initiatives and ways of working. To support this, we are seeking a dynamic leader to support Financial Planners with our organic growth strategy.
From recruitment and onboarding, to training, coaching and development, we are looking for a people leader with a genuine commitment to motivating and developing planners to drive high levels of performance and to identify new initiatives to deliver a market leading service to our clients, whilst ensuring that the most suitable client outcome is at the forefront.
Financial Planning Manager - London
About the Role
Level: 5
Department: Quilter Cheviot Financial Planning (QCFP)
Location: London
Contract type: Permanent
Due to expansion and growth, Quilter Cheviot Financial Planning is recruiting a Financial Planning Manager to work with our dynamic and forward-thinking Financial Planning team.
Our Financial Planning Manager is responsible for managing a team of Financial Planners regionally, all of whom are responsible for the ongoing servicing/retention as well as identification of new business.
The focus of this role is leadership, management and development of Financial Planners as well as supporting business growth and the delivery of advice direct to our clients.
The ideal candidate for this role will have demonstrable experience in Financial Planning and experience in a managerial role within a wealth/asset management background. You must have a sound understanding of the end-to-end advisory process in the private client markets.
The role will include the following duties:
Sales Management

• Management of a team of Financial Planners
• Manage the required production to ensure profitability of QCFP in line with business plan and corporate objectives
• Oversee the relationship between your team of Financial Planners and their QC Investment Manager counterparts
• Plan joint initiatives between your Financial Planners and QC IM's to enhance joint business development opportunities in the professional connections arena
• Support, lead and manage local initiatives and events
• Monitor business production and embedded client contact and sales strategy
• Oversight of employment contractual arrangements & performance appraisals
• Continued development of team to ensure they are meeting high standards of advice
• Observation of client meetings and providing coaching and feedback to enable enhanced performance for the Financial Planner and continuous improvement to the client experience
• Establishing, delivering and analysing Management Information relating to QCFP including production and servicing data
• Ensure any MI required is collated and reported where required
• Support recruitment and ongoing professional development of high-quality Financial Planners to maintain and grow the business in line with business plan. This will include Interviewing and overseeing, assessment of candidates and decision on most suitable individuals to perform relevant roles
• Ensure all updates, key communications from QCFP are disseminated across all advisers

People & Leadership

• Embody leadership characteristics and Quilter's values to inspire and motivate both immediate team and people in the wider organisation
• Manage aligned Financial Planner team in the Region to deliver the core QCFP proposition
• Contribute to cross-group co-operation and participation in value-adding initiatives with other parts of the wider Quilter Group
• Work with the Senior Leadership team to help develop colleagues as well as identifying and nurturing talent
• Work collaboratively with the other members of the Regional leadership team
• Contribute to the development of a diverse workforce

Relationship Management

• Build and maintain mutually beneficial, trust based internal and external relationships with key stakeholders
• Act as a role model to encourage open and constructive relationships whilst mentoring others to build effective internal and external relationships
• Resolve disagreements and operational problems that impact on the effectiveness of the team using appropriate methods to ensure fair outcomes for all parties

Continuous Improvement

• Contribute to a culture of service excellence and continuous improvement in processes and business results
• Encourage an environment where new ideas, creative solutions and innovation are valued
• Ensure that all professional contact is conducted in accordance with The Consumer Duty
• Ensure that all advisers are trained and qualified and are aware of their role, responsibilities and obligations within the FCA rules and regulations

Technical Competencies

• Knowledge of sales management, client advice, systems & processes that support QCFP financial planners to meet the required production levels
• Full understanding of compliance & training & competency requirements to ensure QCFP is always within the required compliance guidelines & parameters
• Market and industry awareness

Behavioural Competencies

• Building capability and developing people
• Proven ability to lead and motivate people
• Developed problem solving ability
• Driving action

About You
Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.
You'll have proven experience in the financial services industry within the advice space with a background in investments, linked products, collective investment schemes, life insurance and/or employee benefits.
You will need to have knowledge of sales management, client advice, as well as processes that support financial planners to meet the required performance levels. Technical competence in advice is essential. to ensure we stay within the required compliance guidelines and parameters.
You'll need knowledge and understanding of the competitor market and economic climate, with experience of investments, Financial Planning and investment consulting.