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Financial Services Customer Advisor Level2 Apprenticeship - Southend-On-Sea
Week 1
- Monday – Induction with NatWest Group guest speakers
- Tuesday – Professional Communication
- Wednesday – Presentation Skills
- Thursday – Critical Thinking Skills
- Friday – Professional Communication Skills and CV writing
Week 2
- Monday – Review of week 1, and Ethics, Morality and the Law
- Tuesday – How apprenticeships work, and Case Study workshop
- Wednesday – 1-2-1s and Interviewing Part 1
- Thursday – Team Task and Interviewing Part 2
- Friday – Presentations with judges, and Mock Interviews
Week 3
- Monday – Work Experience at NatWest
- Tuesday – Work Experience at NatWest
- Wednesday – Interview with NatWest Team Leaders
- Thursday – Offers made!
- Friday – Deadline for offer acceptance
Who's this for?
We are looking for young people aged 16– 24 who are passionate about building a career in customer experience at NatWest Group. You don’t need previous experience, but you do need to show evidence of a genuine interest in the sector.
Eligibility Criteria:
- 16-24 years old
- Received free school meals and/or require additional support to access careers
- Did not attend a private / fee-paying school
There is no minimum academic criteria required although Maths and English GCSE in England and Northern Ireland, or National 5 qualifications in Scotland would be an advantage. If you didn’t manage to achieve the grades or can’t provide evidence of your qualifications, NatWest Group will help you to obtain them during your apprenticeship.
You won’t be able to join the programme if you have the same or equivalent qualification, or work experience at a similar level in a similar field. This may include a related apprenticeship, a university degree or a role in which you may have developed similar skills.
What will I get?
Everyone who completes the pre-employment programme is guaranteed an interview with NatWest.
Those who are successful in securing the role will:
- Have the opportunity to learn new skills and study for an apprenticeship
- Earn a competitive salary (see above)
- Receive professional support during the first 6 months of your career
Job Description
Job title: Customer Service Apprenticeship
Shift pattern: Monday to Sunday, 8am – 8pm (Shifts to be decided after interview)
Location: Southend
Apprenticeship Programme:Financial Services Customer Adviser L2
Your business area: Retail Banking – Customer Engagement & Distribution (CE&D), Customer Contact
Retail Banking serves around 17 million personal banking customers across the UK providing a comprehensive range of banking products and related Financial Services. Our ambition is to deliver a leading customer service that combines the best digital experience with 24/7 access to the best people. In CE&D we work together as one team to help customers to meet their financial needs, support the local communities we operate in and deliver a relationship experience in a digital world.
The job you’ll be doing – Customer Service Apprenticeship In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you’ll be on the other end of the phone to take their calls. We’ll count on you to let our customer know their options when banking with us so they can make informed choices.
You’ll be helping our customers by:
- Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
- Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
- Building real connections with them and being dedicated to finding the right solution to meet their needs
- Maintaining a detailed knowledge of financial products and services to help resolve customer queries
The skills you’ll need
A dedication and passion for helping customers is key. You’ll be a real people person, with excellent listening and communication skills. Crucially, we’re looking for people with a passion for learning and high levels of determination, motivation and drive to succeed.
You’ll also need,
- The determination to go the extra mile for our customers every day to provide that truly personal service
- The ability to achieve quality results while maintaining high levels of detail
- Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
- Good organisational skills and an enthusiasm to keep learning and developing new skills
About LTSB
We're an employment charity, making sure you reach your potential regardless of your background.
How it works?
LTSB is a social mobility charity dedicated to helping young people into the world of work through our tailored employability programmes.
We provide tailored programmes to prepare you for the world of work and make sure you’re ready to hit the ground running. Once you’ve completed one of our bootcamps which are between 2 and 10 weeks long, we’ll guide you through the interview process and work hard to place you in apprenticeships with employers across the UK. We don’t guarantee a job, but we DO guarantee an interview.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
