AddressLocation: Leeds
Hours: 35 hours per week over 5 or 4 days
Flexibility required to work different shifts, including weekends and late nights.
Are you looking to join an award-winning Customer Service team?
First Direct is a modern fast-paced Customer Service environment showcased by our passionate and dedicated advisors, who keep our customers at the heart of everything they do.
On a day-to-day basis you will be speaking to upwards of 60 customers a day, thriving in a busy environment. We have a comprehensive training programme and on the job support will give you everything you need to succeed within the role.
Within this role you will.
- Provide exceptional telephone Customer Service in a timely manner whilst working in a fast-paced busy contact centre.
- Use your problem-solving skills to support our customers with their banking needs.
- Have excellent attention to detail.
- Play a supporting role in educating our customers around products and alternative digital banking platforms.
- Starting Salary: £23,205
- Ideally you will come from a Customer Service or financial background
We can offer you excellent benefits and perks including:
- Hybrid working with flexible 4 or 5 day working weeks
- 231 hours holiday per annum, based on a 35-hour week
- Opportunity to take up to 2 paid community days each year
- Subsidised on site nursery
- Market leading healthcare for you and your family
- Competitive maternity, paternity, shared parental, and adoption leave policies
- Free parking
- On site gym, personal trainer and regular health and wellbeing events
- A comprehensive, 6 week training programme including 1:1, on the job support
- Development programmes and career progression
We have a variety of different working patterns to fit around you and your life. Shifts can vary but there will be a possibility of weekend working and late finishes. Our operation runs 24 hours, 365 days a year. Start times within this role can be as early as 6am with finish times up to 1am. Maximum shift length is 9 hours, with a minimum 11-hour gap between shifts.
Training will be onsite in the office, this will give you the opportunity to meet other new starters and be fully supported from day one to taking your first customer call.
All our job vacancies are posted on the HSBC Group careers site
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
