Address
Form of workFirst-Line Helpdesk Support
Location: Office Based Role in MediaCity, Salford Quays, Manchester
Hours: Mon to Thurs: 9.00am/9.30am - 5.30pm/6.00pm,
Fri: 9.30am - 5.30pm
Salary: £21k - £24k (dependent on experience)
About Us:
We are a Manchester-based, proven property investment specialist with a 20-year history. We specialise in identifying and sourcing high-yield property investments for clients across the UK and overseas. Our purpose is to help investors navigate the property investment market by providing expert advice and access to exclusive opportunities, allowing our clients to build their wealth with UK property.
Responsibilities:
- Provide first-line technical support to users via phone, email, or chat.
- Troubleshoot hardware and software issues and escalate problems to appropriate teams when necessary.
- Assist users with password resets, account setups, and basic software installations.
- Document all support interactions and resolutions in the ticketing system.
- Follow up with users to ensure their technical issues are resolved satisfactorily.
- Collaborate with other team members to identify trends and improve support processes.
Requirements:
- Proven experience in a customer service or technical support role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Familiarity with common operating systems (Windows, MacOS, Linux) and productivity software (Microsoft Office, Google Workspace).
- Ability to work independently and as part of a team in a fast-paced environment.
- Certification in relevant IT fields (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
Company Benefits:
- A close, passionate team with an exciting calendar of social events planned throughout the year.
- Comprehensive private medical care (after 1 year), including discounted gym membership, free cinema tickets, free Cafe Nero and free eye tests. You will also have access to the company pension scheme.
- Outstanding performance is recognised and rewarded in various forms throughout the year, such as bonuses and social events.
- Training and real support are provided to help you reach your potential.
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