First Line Support Engineer

Role: First Line support/system engineer

Duration: 6 Months-ongoing

Location: Warwick - 5 days a week onsite

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

My client is the UK's largest electricity transmission and distribution business in the UK. They are looking to expand the team and require 2 Electric Systems Health Analysts.

Job role:

The individuals will be part of the team providing 24x7 system health & proactive monitoring of the CNI (Critical National Infrastructure) services, this will cover applications, middleware, database, operating system, server infrastructures. The team provides 1st Line support to ensure CNI systems / services meet their SLAs. Effective interaction and engagement with the second- and third-Line support teams, System Managers, business partners, control room staff, IT helpdesk, Incident Managers and other key third parties is required. The team contribute towards continued compliance of system and infrastructure with security and CNI regulations, policies and standards. This role underpins the support of the critical business processes which are key to the safe, efficient and reliable operation of the clients energy networks in the UK by providing reliable and available CNI control systems for electricity control room engineers.

Experience Required

• Strong background of appropriate technology (e.g., Wintel, Unix, BMC products, SCADA Telemetry).
• Experience of supporting mission critical systems with a good knowledge of system technologies, networking, monitoring tools and processes.
• A strong operational background with experience in analytical thinking, problem solving, and decision making is required.
• Understanding Service Management practices and processes (e.g., change and release management) and risk/issue management (e.g., ITIL processes and tools). Working with ITIL tools and processes, Data Centre Operations & Environments, IT security requirements. Wintel, Unix & monitoring tools.
• Awareness of mechanical & electrical infrastructure within Data Centres or Building Management Systems is desirable.

About You

• Preferably educated to degree level in Computer Science (or related subject), or with an equivalent combination of education, training (with vendor certification), and experience. Relevant industry certification e.g., ITIL, Wintel, Unix, BMC is desirable.
• Flexibility in 24x7 shift working patterns including possible overtime cover for holidays and sickness absence.
• Skills required include influencing others, team working, the ability to work under own initiative but as a part of a virtual team, along with the ability to explain technical issues clearly to others (support teams, management and business partners).
• A proactive approach contributing to the CNI culture of safety and risk management.
• Remaining calm under high pressure events / incidents.

Candidates will ideally show evidence of the above in their CV to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.