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SalaryJunior 1st Line IT Support Field Engineer
22k-25k dependant on experience – 20 days plus bank holidays, on site parking and work van provided, standard pension. Office/Field based role. Company Phone and Laptop.
A wonderful opportunity has arisen at a leading provider of IT, Telephony, Cyber security and Cloud-Based solutions on a full time basis.
Based in the heart of Birmingham, you will be tasked with a wide range of Responsibilities within the role.
- As their Field Engineer/1st Support Engineer, your focus will be to build and maintain efficient computer systems and networks
- Setting up workstations with computers and relevant peripheral devices (e.g. routers, printers)
- Checking computer hardware (e.g. HDD, mice, keyboards) functionality
- Installing and configuring appropriate software and functions
- Running scripts and automation tasks
- Ensuring the security and privacy of networks and computer systems
- Supporting customers with the use of new software and computer equipment
- Organising and scheduling upgrades and maintenance
- Maintaining records of repairs, fixes and maintenance schedule
- Providing onsite and face-to-face support to customers
- Performing troubleshoots to diagnose and resolve problems (e.g. repairing, replacing parts, debugging)
Required Experience:
- Proven experience working as an IT Technician or in a relevant position
- 1+ years’ experience in a commercial field
- Degree in computer science, engineering or a relevant field (advantageous but not essential)
- Certification as IT Technician, e.g. CompTIA A+, Microsoft Certified IT Professional (advantageous but not essential)
- Full UK Driving License (preferably also with a car)
Required Skills:
- Enthusiastic attitude and ethos to work and enjoys working in IT
- Aptitude for troubleshooting, diagnostic and problem-solving
- Excellent communication skills
- Strong attention to detail
- Outstanding organisational and time management skills
- Comprehensive understanding of the following: computer software and hardware, diverse computer operating systems and networks and a variety of internet applications
- Knowledge of Internet security and data privacy principles
