Junior 1St Line It Support Field Engineer

A Junior 1st Line IT Support Field Engineer with at least 1 year of commercial field experience is needed to join the team at this leading IT support, voice, data and mobile solutions provider based in Birmingham on a full-time basis.

They are a leading provider of IT, telephony, cyber security and cloud-based solutions operating across multiple industries in the UK and worldwide. They specialise in IT support and infrastructures for hotels, online retailers, construction companies, solicitors, estate agents, and property investors.

Based in the heart of Birmingham, their friendly and dedicated team are on hand to provide support, strategy, hardware, security assessments and consultancy for businesses of all sizes.

This is an excellent opportunity to progress your career with a well-established company!

Key Responsibilities:

• As their Field Engineer/1st Support Engineer, your focus will be to build and maintain efficient computer systems and networks
• Setting up workstations with computers and relevant peripheral devices (e.g. routers, printers)
• Checking computer hardware (e.g. HDD, mice, keyboards) functionality
• Installing and configuring appropriate software and functions
• Running scripts and automation tasks
• Ensuring the security and privacy of networks and computer systems
• Supporting customers with the use of new software and computer equipment
• Organising and scheduling upgrades and maintenance
• Maintaining records of repairs, fixes and maintenance schedule
• Providing onsite and face-to-face support to customers
• Performing troubleshoots to diagnose and resolve problems (e.g. repairing, replacing parts, debugging)

Required Experience:

• Proven experience working as an IT Technician or in a relevant position
• 1+ years' experience in a commercial field
• Degree in computer science, engineering or a relevant field (advantageous but not essential)
• Certification as IT Technician, e.g. CompTIA A+, Microsoft Certified IT Professional (advantageous but not essential)
• Full UK Driving License (preferably also with a car)

Required Skills:

• Enthusiastic attitude and ethos to work and enjoys working in IT 
• Aptitude for troubleshooting, diagnostic and problem-solving
• Excellent communication skills
• Strong attention to detail
• Outstanding organisational and time management skills
• Comprehensive understanding of the following: computer software and hardware, diverse computer operating systems and networks and a variety of internet applications
• Knowledge of Internet security and data privacy principles

Benefits:

• On-site secure Parking
• Access to Gym located in the building
• Company Phone and Laptop (on completion of probation)
• Fuel expenses

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; IT Support Technician, 1st Line IT Support Engineer, Technical Support, Field IT Engineer, 1st Line IT Support Engineer, 1st Line Support, 1st Line IT Technician, 1st Line Service Engineer, and IT Field Engineer may also be considered.

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