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Salary Role: First Response Advisor (Credit Hire) Joining a busy, successful, growing Law Firm.
We seek a First Response Advisor to join our Credit Hire team in Newcastle.
The successful candidates will be required to:
- Set up new claims and input relevant data into our case management system.
- Where required, call potential clients to advocate for our services and obtain more information regarding their compensation claims.
- Log information on all calls and maintain detailed and accurate records.
- Establish and maintain effective working relationships with co-workers, supervisors and the general public.
- Perform all duties efficiently, professionally and courteously, ensuring strict confidentiality and compliance are maintained.
- Maintain regular, consistent and professional attendance and punctuality.
Candidate Requirements & Attributes
- Previous inbound and outbound customer service experience would be advantageous but is not essential
- Excellent communication skills in English, both written and verbally
- IT literate in Microsoft Office
- Understanding the importance of client care and maintaining good client relations.
- Team player with a positive and enthusiastic approach
- Communicate well at all levels, both written and verbally
- Ability to demonstrate behaviour in keeping with the firm's core values.
Salary £21,000 working Monday- Friday 9 am-5 pm with hybrid offering.
