Address
Form of work
SalaryZenith offers intelligent vehicle solutions for blue-chip brands in the UK. We are the UK's leading independent leasing, vehicle outsourcing and fleet management provider for cars, vans, trucks and trailers, specified, sourced, funded and managed. All delivered by trusted experts, award-winning service and innovative technology.
In 2023 we were delighted to be named Leasing Company of the Year (more than 20,000 vehicles) by leading industry publication Fleet News and recently were selected as winners of the Diversity and Inclusion section of the Yorkshire Post Excellence in Business Awards. Our people are our greatest asset, and when it comes to them our main aim is for everyone to feel valued in the same way that we value our customers.
Headquartered in Leeds, our 1,400 employees manage around 175,000 vehicles. Our operations span the breadth of the automotive market with commercial vehicles, corporate fleets and consumer leasing.
The Role
We are interested in speaking with individuals experienced in commercial fleet management, to join our fast-paced Commercial division in the role of Fleet Controller, you will have responsibility for advising key stakeholders in relation to vehicle repairs. As a key point of contact to customers you will proactively manage day-to-day cost-effective vehicle repair decisions. This a part-time opportunity working 25 hours a week, we are open to 3 days a week, or 5 days with compressed hours allowing flexibility to suit your commitments outside of work.
Responsibilities
- To provide effective customer service and build relationships with both internal and external customers
- To work within a fleet desk team and to liaise effectively with all other departments across the Division
- Help identify a mechanical problem by questioning the customer
- Prioritise work effectively ensuring all systems and updates are recorded accurately
- Ensure all information is correctly entered into the internal software systems accurately, sufficient, and suitable
- Monitor and organise all contracts
- Liaise with Contract Relationship Manager & Customer Service Manager regarding any issues that may arise
- Deal with day-to-day queries & escalations from customers
- Ensure records are kept on file for all repairs and service / inspections
- Key point of contact for customers, regularly providing updates on repair progress and due service inspections and other required works.
- Report all defects to the customers, preparing estimates / quotations and obtain covering order numbers
- To provide further assistance to other team members when requested
Benefits
- Salary range £26,775 - £28,875 (Please note this is a full time salary and will be pro-rata based on 25 hours a week)
- Additional, annual company bonus
- Excellent pension scheme (6.25% contributory after first 3 months)
- 25 days annual leave plus bank holidays (with further buy/sell options)
- Access to our onsite Company Doctor
- Casual dress in the office & free massages
- Life Insurance & Critical illness cover
- Private healthcare
- Agile working policy
- On site free parking here at Kirkstall
- Kirkstall Forge train station by the office
Do you want to be part of a great team, and an award-winning market leader in the fleet industry? Then we want to hear from you!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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