Fleet Operations Manager

At ALD Automotive | LeasePlan, we are always asking What's next in mobility?

As the global leader of our industry, our combined size means we can lead the switch to electric and supercharge our ability to offer many more customers wider choice and better prices for their mobility needs.

For us to continue to be successful, we’ll need to continue investing in innovation and technology, sustainable solutions, state of the art digital capability and, of course, our people! With exciting times ahead, we are delighted you are showing an interest in pursuing your career with us.

A fantastic, high profile role supporting one of our 'Mission Critical’ clients as a Fleet Operations Manager. If your experience illustrates a sound working knowledge of Fleet Operations, fleet management or logistics we’d be delighted to hear from you.

Key Purpose

• Leading in-life operations and processes for mission critical fleet customers including the over-arching relationships with all key suppliers, networks, operations teams, account management teams and key customer contacts.
• Ensuring vehicles and assets are maintained, visible on the agreed platform and managed to provide a reliable and cost-effective customer product alongside agile planning and robust process control to ensure operational delivery.
• Strong supplier management and stakeholder management is key to the role.
• Expert and professional lead for vehicles and assets, ensuring safety and cost is maintained, enhanced and visible on a suitable platform. Strong supplier management and stakeholder management is key to the role.

Summary of Responsibilities

• Ensure vehicles are maintained and managed to agreed KIs/SLAs and fit customer requirements.
• Management of key suppliers within Operations for specific customer needs.
• Support the Operations directorate function with knowledge and data to drive ownership and accountability.
• Identify network requirements and opportunities and work with customer and suppliers alike to drive performance and cost control.
• Preparation of vehicle 'operations and compliance portfolio’ for training and skills to technical / in-life teams.
• SME for new Mission Critical Operations within ALDUK, being the main operations point of contact for customers with relevant in-depth knowledge.
• Manage the onboarding and ongoing process and checks with suppliers and any 3rd party associated service providers.
• Support wider commercial teams with new opportunities where operational management is required.
• Ensuring regular communication with Commercial, Operations and CS in relation to client specific requirements.
• Identify network and RMT costs with cost reduction plans shared.
• Ensuring CV, CS and Account Management teams are aware of issues relating to deployment, supply management and fleet related issues.
• Support commercial teams to manage customer costs and drive revenue.
• Manage all activity through a supplier system (or equivalent), setting and maintaining clear milestones, actions and accountability.
• Ensuring accurate forecasting, planning and documentation is shared and up to date.

Skills, Experience & Background

• Sound working knowledge of Fleet Operations, fleet management/logistics
• Experience of matrix management alongside strong stakeholder management.
• Experience in supplier & client relationship management.
• A solid communicator with the ability to influence and advise where necessary
• Commercially minded with evidence of relevant industry knowledge.
• The ability to work independently with minimal guidance, however also able to evidence being a team player .
• CPC holder, O Licence would be desirable however not essential
• Working knowledge of core Microsoft applications (Word and Excel).
• Smartsheet experience an advantage but willingness to learn quickly is essential.

Don’t meet every single requirement? However excited by the prospect of working with us, as you offer most of the skills and experience, we are looking for. Then please go ahead and apply, you could be just what we need!

What we can offer …
Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work / CSR Initiatives
Excellent CSR agenda - Ecovadis certification
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Re:lease Colleague Car Scheme
Enhanced parental leave
Occupational Health Programme
Introduction bonuses for referring an Employee or Customer
Access to LinkedIn Learning / time towards to your CPD
Cycle2work Scheme
Free breakfast / fruit
EV charging points, bike storage, shower & changing facilities and car parking (limited)
Progressive / collaborative culture

Why ALD Automotive | Leaseplan?
At ALD Automotive | LeasePlan*, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Our employees play an important role in achieving this goal so why not join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.