Fm Account Manager

FM Account Manager (HARD FM BIAS)

Contract: Infrastructure

Location: Manchester

Hours of work: 40

Contract Type: 12- month Fixed Term Contract

As the Account Manager, you will lead the operational aspects of the contract, driving efficiency and effectiveness while nurturing team growth and development.

Job Description

With a focus on innovation and organisation, you'll oversee the day-to-day business operations, striving to enhance service quality and exceed customer expectations.

You will be executing account development plans and fostering strong relationships with stakeholders, including the client.

This 12-month FTC role requires a technical background with expertise in Fabric or Electrical systems.

Key Responsibilities

• Responsibility for the operation of the contract within the scope of the role and for regular customer reporting on service quality and financial performance
• Deliver against financial targets in terms of revenue, margin and sector GP
• Maintain strong controls and process to ensure the business has a robust operational structure; developing, monitoring and ultimately delivering on business targets and key performance indicators
• Manage and evaluate objectives and targets for the contract and produce a Business Plan with the client to ensure all requirements are met and the contract developed
• Develop customer/ client relationships at a high level
• Ensure effective relationships are in place at all levels
• Understand the critical customer needs and market trends to create and communicate a vision for the strategic development of the contract in line with our overall business strategy
• Provide proactive reporting to client in areas of cost control, work scope, innovative improvements & additional services

Professional and Personal Competencies/Qualifications

• Sound knowledge of budgetary and financial management
• Experience of managing large teams
• Ability to communicate well at all levels (verbal and written)
• Role models key leadership behaviours; actively coaches and mentors others
• Diplomatic and collaborative yet assertive
• Agile thinker and decision maker
• A high level of flexibility and a positive attitude to innovation and chang

Job Types: Full-time, Permanent

Salary: £70,000.00 per year

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Reference ID: 126386