Fm Key Account Director

• Salary plus choice of car or £6880 allowance and 20% bonus
• Mon to Fri
• Hybrid role - home working with national travel

One of the UK's most successful Facilities Management (FM) providers are looking for a Director to join their national Key Account, with the customer in corporate banking.

The account is high value and high profile, with the FM provider working across Hard and Soft services lines covering the client's corporate estate which include brand new builds and older sites. The employer have established on the account, capable service teams with supervisors and managers in place.

The Key Account Director (KAD) is responsible for the tactical and strategic delivery.

This Account has a high strategic value to the employer and therefore requires an individual who can excel under pressure and operates confidently when communicating directly to executive members.

This is a fantastic opportunity for a senior leader within FM to further test themselves on a major account for a world renowned employer sector employer.

Actions will include:

• Overall responsibility for the operational, commercial and safety performance of a major Key Account Customer (circa £36m revenue) with presence across the United Kingdom
• Achievement of internal Commercial Key Performance Indicators, to include, but not exclusively:
  • Organic growth / revenue
  •  CUCB profit %
  • Cash Conversion %
  • Customer Net Promoter Score 
• To lead by example, motivate and direct team and front line staff
• Ensure that a strong safety culture exists across the contract, with adherence to company processes for risk assessment, training, safe working, accident reporting and investigation (to include root cause analysis)
• Effective management of customer relationships to ensure regular contact is maintained and service delivery expectations are achieved to contractual levels
• Own the relationship framework for this key customer, ensuring effective relationships are in place at all levels within the businesses.
• Promote quality customer communications.
• Encourage a safer culture for everyone in the organisation in everything you do every time you do it
• Direct and control all HSEQ related matters, ensuring the IMS is embedded throughout the contract whilst maintaining and progressing this with the team
• Ensure ALL employees embrace the culture of the customers they support

We need from you:

• Senior leadership experience within FM, ideally having led a major Hard and Soft services account, with volume capital projects above base
• Suitable level of industry certification