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Form of work We are recruiting a First Notice of Loss Team Leader to join our client on a full time, permanent basis in Diss, Norfolk.
Our client are looking to appoint someone in this position due to growth and internal promotion.
You will be working for a dedicated Claims, Hire and Repair solution company specifically for the Motor Insurance Industry.
Working hours are: An average of 37 Hours per week on a rota basis between 9:00am & 7:00pm Monday - Friday and 9:00am to 3:30pm Saturday. Saturdays are worked on a rota basis.
Duties include:
* Managing a team of FNOL claims handlers and ensuring the team works collectively to wield success.
* Assist your team with any complex cases and provide help and support.
* Ensure the team is motivated and create an enjoyable culture for all colleagues.
* Provide 121 and group training when required.
* Assist with the recruitment of new hires and attend interviews when needed.
* Work collaboratively with the wider management team to drive performance across the business.
* Deal with new claims from inception to hiring a replacement bike, keeping all parties constantly updated with progress of the claim.
* Arranging the safe delivery of hire vehicles whilst their bike is being repaired.
* Using the in-house system to accurately keep all the important claim details up to date.
Experience required:
* Experience in new claims reporting (FNOL)
* Excellent communication skills
* A passion for supporting our team members
* A commitment to driving the results of the business
Benefits:
* 21 days' holiday, increasing with service
* Up to £150 performance & attendance bonus per quarter
* Continuous training and development with support given by our expert team
* Pension contribution
* Free parking
* Regular social events and team nights
* Employee Assistance programme - legal advice, counselling and much more
* Wellbeing activities
* Cycle to work scheme
* Opportunities to undertake recognised qualifications
* Overtime Available
For more information on this role, please contact Megan Reeve on or apply below.
