Food Runner - Covent Garden, London

Our Restaurants

Ranked as one of the world’s Top Ten Best Restaurants by The New York Times, Din Tai Fung's roots date back to Taiwan over 60 years ago.

Founded by Mr Bingyi Yang in 1958, the brand started as a cooking oil retail business, before re-inventing itself in 1972 into a full-fledged restaurant retailing our now world-famous Xiao Long Bao (Steamed Pork Dumplings).

We’re a celebrated international brand with 175+ restaurants worldwide. Our philosophy is to offer the best in service, quality, and gourmet food to all our customers. Consistency throughout our worldwide branches remains an important feature for Din Tai Fung.

Responsibilities

• Deliver prepared dishes from kitchen pass to seated guest(s) promptly
• Provide quality assurance on dish standards in appearance and presentation
• Confidently handle allergy/dietary requirements ensuring the correct dish is served to the correct guest(s)
• Ensure the sequence of SOP is followed when presenting food to guest(s)
• Use the correct description referred to as ‘Service Language’ per dish being served
• Process takeaway orders including (Acceptance of orders, processing, packing and passing to drivers)
• Prepare condiments for guest(s) which includes working with Ginger
• Polish washed cutlery and once ready for service replenish sections of the restaurant
• Remove dirty dishes and cutlery from guest(s) tables
• Clearing, Cleaning and resetting tables ready for guests arrival
• Provide insightful answers to guests regarding queries about F&B offering
• Communicate guest(s) needs to colleagues/Managers working as part of the FOH team
• Complete ad hoc tasks that protect brand image and serve to ensure maximum guest satisfaction

Requirements

• Ability to work in a fast-paced, demanding work environment
• Must have flexible availability working a variety of weekday and week-end shifts from morning to evening including bank holidays
• Must be available to work throughout peak trade periods
• Dedication to the role with learning ability that allows them to become an expert in our F&B offering
• Possess strong communication skills
• Professional manner and politeness with guests
• Ability to remain composed in the face of challenges
• Professional appearance
• Basic proficiency for English language
• Ability to walk and stand for periods of long duration taking on physical tasks that include holding trays with a heavy load, moving and organisation of items and moving items to correct location.
• Demonstrate correct practises in hygiene, food hygiene and health and safety requirements

Employee Benefits

Treat Yourself

Up to 30% off dining across UK Din Tai Fung Restaurants
Birthday dining gift vouchers and your birthday off guaranteed

Look After Yourself

• Employee Assistance Program
• Access to Financial Advice
• Nutritious meals whilst on duty

Progress Yourself

• Access to our fantastic L&D Calendar
• A personalized learning & development plan to develop your skills and knowledge
• Career progression with a fast-growing, critically acclaimed restaurant group

Reward Yourself

• Additional paid holiday for every year with us (rising to 32 days per year)
• Employee referral scheme - paying up to £1000 per referral
• Staff parties & long service awards
• Bonus Scheme