Fraud Analyst, Showmax

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

In this role you are responsible for the day-to-day payment fraud activities for the Showmax proposition, focusing on payments fraud detection, prevention, reporting and resolution.

What you'll do:

• Closely monitor and analyze our international D2C transactions for high risk activity and fraudulent activities e.g. card testing, account takeover, friendly fraud, theft, etc.
• Develop, implement and manage fraud prevention strategies for all payment activity in partnership with the Commerce Product and Technology teams
• Serve as Subject Matter Expert for industry fraud and chargeback rules and regulations
• Manage fraud controls within internal Peacock systems and external vendors to maintain fraud prevention for the company's business model
• Interact with external payment processors providers, credit card schemes, and internal Customer Care to validate information and confirm or cancel authorizations
• Determine fraud trends e.g. general industry trends and specific International payment transaction patterns
• Leverage data sources to research and create detailed reporting and payments fraud insights
• Identify fraud system gaps/improvements and ensure effectiveness of Tech stack systems and risk configurations to prevent fraudulent activities
• Conduct regular reviews of order chargeback trends to identify new fraud rules and strategies
• Recommend new anti-fraud processes and software tools for analyzing transaction patterns and trends and managing fraud detection, prevention and reporting activities
• Stay aware of the continually evolving fraud trends, best practices and available tools to optimize and identify fraudulent activity
• Effectively and clearly present data insights and key findings across the organization as needed
• Perform ad hoc analysis as needed

What you'll bring:

• Strong data analysis skills and ability to effectively present data analysis and insights X
• Strong communication and documentation skills
• Strong Microsoft Excel skills
• Ability to manipulate, question and interpret data in order to develop recommendations
• Ability to work cross functionally with internal and external stakeholders to resolve payment related inquires
• Aptitude and willingness to get involved in the details
• Proven ability to prioritize multiple business requests
• Self-motivated, detail-oriented and well-organized
• Proven ability to problem-solve and think outside of the box
• Great collaboration and facilitation skills with the ability to develop strong working relationships and succeed as a team player within the organization
• Minimum 3-5 years data analytics, fraud prevention or risk management experience
• Experience with Billing and Payments systems
• Experience with fraud transactions, trending and analysis
• Knowledge of global payment trends and regulations and how they impact our D2C international business and our customers

Team overview:

Global Streaming Platform

Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work:

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.