Address
Form of workAll training for the role of Fraud Analyst is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.
This Fraud Analyst role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.
We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact centre in Caldecotte, Milton Keynes.
Fraud Analyst Benefits
- Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00 hrs - 08:00 hrs & 17:00 hrs - 20:00 hrs Mon-Fri / 08:00 hrs - 20:00 hrs Sat and Sun
- Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
- Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
- Bereavement Leave - (5 Days Leave at Full Pay)
- Dependent Leave - (2 Days at Full Pay)
- Free onsite parking
- Subsidized Canteen
Fraud Analyst Responsibilities
- Completing both inbound and outbound calls
- Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
- Organising replacement credit cards for customers
- Noticing and reporting trends and common pitfalls
Fraud Analyst Requirements
- Good IT literacy
- Experience working in a fast-paced environment
- Good data analysis skills
- Experience with critical and detailed work
TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banks and Building Societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions.
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you!
