Fraud File Handler

The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected Fraud Files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority.

The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.

The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.

The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:

• Bogus Passenger
• Staged/Contrived
• Fraudulent Exaggeration
• Induced accidents
• Low Speed Impact
• Late Notification Claims
• Credit Hire Fraud
• MIB
• Organised Crime

Compensation package

Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to 27 after 10 years’ service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym Flex

Key Accountabilities

It will be the responsibility of the Non Delegated Hourly Rate File Handler to run fraud cases from the point of litigation through to the resolution of the case.

Responsibilities in case management include, but not limited to:

Strategic Excellence

• Detailed review and analysis of evidence throughout the life of the case
• Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
• Adhering to all work type process stages
• Identifying strategic litigation opportunities and complex cases when appropriate
• Identifying client trends and any opportunities to raise profile with clients

Client Excellence

• Handling files in accordance with agreed client guidelines on a non-delegated basis
• Ensuring maximum client satisfaction on each case
• Ensuring accurate and timely completion of all client and internal MI
• Achieving both client and internal KPIs

Technical excellence

• Reporting to Insurer client throughout the lifetime of the claim
• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
• Compliance with all procedural and investigative deadlines
• Achieving, the best result in litigation - protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible.
• Undertaking advocacy where required and cost-effective to do so
• Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
• Delegating tasks as appropriate to assistants to take the case forward
• Timely and accurate maintenance of all Case Management Systems from opening to closure
• Adherence to file management policies
• Complying with the SRA Standards & Regulations

Financial Excellence

• Be commercially aware, by working in an efficient and effective manner
• Commercial awareness so as to retain profitability
• Achieve financial targets
• Ensure timely and accurate billing

Cultural Excellence

• Adhere to the Keoghs Values

Working Hours

35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Bolton, Parklands Office, 1 day a week 4 days from home

Essential Skills and Attributes:

• Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)

Experience in one of the following:

• Experience of handling RTA pre-litigated and / or litigated case load
• An understanding of insurance litigation practice and processes together with indemnity principles
• Knowledge of the litigation process / working knowledge of the CPR
• Good advocacy skills
• Good client care skills and evidence of working to client guidelines
• High level of analytical skills
• Excellent listening, verbal and written communication skills
• Ability to prioritise work, keep to deadlines and work under pressure
• Ability to anticipate problems and identify solutions
• Experience of time recording and billing systems
• Excellent IT Skills
• Adhere to the Keoghs Values

Required Soft Skills:

• Client Care/Service
• Organisation
• Ability to prioritise and adaptability
• Teamwork and collaboration
• Oral and written communication
• Interpersonal and social

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

We are connected
We are Dynamic
We are Innovative
We succeed together