Freight Forwarder

Ocean Imports Clerk

Do you have freight experience and want to join a successful business that support your development?

A small and friendly team in Totton are expanding their team! The role will involve all aspects of freight forwarding with a focus on customer service. Operational excellence is key to this role with focus on servicing the client and supporting the team in the branch on a day-to-day basis. The ability to work in as part of a team in a fast-paced environment is essential.

Key Responsibilities

• To sort, filter and distribute documentation and create and maintain job files in an accurate and timely manner
• To Deal with all aspects of international and domestic freight movements
• To monitor flights and vessel arrival times and inform the customer of delays
• To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery time
• Be able to work without the aid of Supervision
• To liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status
• Updating customer reports ensuring accuracy before sending to customers
• Booking deliveries & arranging collections
• Completing Customs declarations in line with UK HMRC requirements including collecting Duty and VAT payments and monitoring the use of our deferment facility.
• Raising of Customer invoices and making sure job is profitable
• Any other reasonable request made from time to time

Requirements

• IT literate (ability to utilise MS Office tools such as Word, Excel, etc.)
• Knowledge of EDI Enterprise Operating System would be an advantage
• Effective Time Management skills
• Effective organisational skills with significant focus on attention to detail
• Excellent telephone manor and ability to effectively communicate at all levels both internally and with clients

Personal Attributes

• Solid communication skills, Team player, professional, quick learner, I.T. Literate, good attention to detail, good organisational skills

Benefits

• Salary up to £32,000 per annum
• 25 days holiday plus bank holidays
• Pension Scheme
• Relaxed Working Environment
• Work Events
• No weekends or overtime
• Ongoing training and development
• Free Onsite Parking

Working Hours

• Monday to Friday 9:00am – 17:30pm