French Customer Service Representative

A great job opportunity has arisen for candidate that is fluent in French and has quality Customer Service skills to join a reputable, global business based in Redditch.

What’s on offer to you?

There is a very competitive salary of £24,000 per annum and it is hybrid working (50% in the office, 50% working from home)

This join is within the friendly and supportive Customer Service team. You will be responsible for a select number of customers and be the main liaison between different departments including sales, material planning, accounts and quality.

Location = Redditch

Salary = £23-24,000

Benefits = Hybrid working, 25 days holiday + statutory holidays, pension, healthcare, etc.

Hours = Mon-Fri 8am-4:30pm

Duties include:

• Administrate the back-office and lead contact for the defined customer base, taking calls, emails, fax etc. related to availability, shipments, technical issues, catalogues etc.
• Answers queries directly or forwards to the appropriate department
• Enter orders, monitor and release them for packing and shipping in coordination with customers and logistics providers.
• Support the sales team out in the field.
• Entry of stock and express orders in Oracle-ERP and monitor on-time deliveries, together with the logistics providers.
• Address unresolved requests and issues to the designated resource.
• Checking and follow-up of claims, initiating of returns and credits.
• Pro-active follow up of backorders keeping customers informed.
• Follow up on customer interactions.
• Project work
• Any other tasks requested from the Team Leader or Customer Service Manager.
• Guarantee high class service.

The ideal candidate for this role:

• Must be fluent in French and English
• Must have previous Customer Service experience. Ideally phone based but happy to consider face-to-face Customer Service experience
• Attention to detail
• Highly organised and can prioritise own workload
• Can manage complex tasks
• Based locally to Redditch

Does this sound like you?

If so and you want a role with a good salary and to work for a global business that appreciates it staff then please do not hesitate and apply today.