French Speaking Customer Service Advisor

Multilingual Customer Services Advisor

You’ll be in the Somerset offices a few days a week ideally, can be flexible.

Up to £28k plus great benefits

Can you speak fluent French and English?

Are you looking for a new role in Customer Services using your languages?

Do you have some solid Customer Services experience, in an office environment where the use of MS Office is day to day?

Then this is a perfect role for you!You’ll be joining a highly professional team of Customer Service Advisors, working for a brilliant brand with innovative products.

Day to day, you’ll

Ensure customer queries are answered promptly and effectively via chat, email and phone,

maintaining email SLA and live chat availability.

Ensure all interactions with customers are conducted in a professional and courteous

manner, while maintaining a fun and friendly tone of voice.

Offer alternative solutions to customer issues where appropriate, with both the customer

and business needs in mind.

And lots more tasks and responsibilities around making sure customers are looked after, answered to and cared for at all times!

More about you!

Proven track record in thriving within dynamic office environments, seamlessly integrating

into professional teams.

Exceptional proficiency in written and verbal communication in English & French. Spanish

proficiency would be a bonus.

Enabling clear guidance to both colleagues and customers and facilitating seamless

collaboration across departments.

Meticulous attention to detail coupled with a commitment to achieving excellence in every

task.

Proficient in MS Office suite, with a keen interest in expanding technical

Great chance to use your language skills in an nurturing and professional environment.