French Speaking Customer Service Representative

French Speaking Customer Service Representative
We're looking to have a chat with people that are fluent in French and English with a passion for helping and supporting customers for a new full time permanent opportunity based in Dunfermline however the role is hybrid only 2 days in the office.
Location - Dunfermline - Hybrid - 2 days office and 3 days at home
Salary - £30,000
Hours of work - Monday to Friday - 8am - 4:30pm - No weekends
Job Profile:
This growing multilingual team based in Dunfermline is responsible for supporting customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract.
Duties and responsibilities:
* Answer all customer enquiries concerning operation and configuration of clients products
* Order Management of sales and service requests
* Contract Administration/Management
* Effective management of Customer complaints and enquiries relating to service and products
* Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues
* Work with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs
* Maintain Customer and product records throughout the sale or rental period
* Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity
* Communicate detailed information to Customers and internal stakeholders in a clear and concise manner
Skills and experience required:
* Previous experience within an international Customer Service/operations or logistics environment essential
* Fluent French language speaker
* Total commitment to providing an exceptional customer experience
* Ability to work in a fast paced environment and to be able to effectively manage multiple tasks across several business systems
* Excellent attention to detail
* Must be able to challenge others to deliver exceptional service to your Customers
* Excellent verbal and written communication skills
* Proven problem solving ability and significant commercial awareness
* Good interpersonal skills with a consultative communication style
* Good PC skills (MS Office applications)
* Team player
If you are interested please apply with your most up to date CV ASAP.

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