Address
SalaryRef: 8128GIT
COMPANY PROFILE
Our client is a well-established provider in the scientific field.
RESPONSIBILITIES
German speaking 3rd line Technical support
Salary: Up to £40,000 p.a basic + Benefits
Location: Rosyth, Scotland
At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland
Ref: 8128GIT
*** Hybrid working ***
***Visa Sponsorship available***
Main duties:
To provide technical networking support and fault diagnosis, and assist with case escalations.
The Role:
- To provide remote fault diagnosis and resolution of software and network errors
- To remotely assist customers with the installation of complex custom software
- To schedule and complete data migrations and software upgrades
- To log cases in the database and update customers appropriately
- To assist with troubleshooting of escalated cases and provide resolutions, following the SLA
- To improve technical knowledge and keep up to date with new product launches
- To monitor trends in software and networking faults in order to aid early detection and prevention
CANDIDATE'S PROFILE
- Fluency in German (written and spoken) is essential
- Previous experience in Technical support in Networking, Hardware and Software
- Previous experience in Windows OS, MS Access and SQL databases
- Problem-solving and excellent communication skills
- IT literate
SALARY
Up to £40,000 p.a. basic + Benefits
Keywords
IT, Help Desk, Technical Support, IT Support, Windows support, Software, Telecommunication, Network Support, Network environment, LAN, WAN, 3rd line, NAS, Network Attached Storage, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
STATUS
Live
SALARY
Up to 40,000 p.a.
REFERENCE
8128GIT
LOCATION
Rosyth
