French Speaking Technical Support Advisor

Job Title: French speaking Technical Support Advisor

Location: Colchester – hybrid with regular office work

Salary: £30,000 - £38,000 (depending on experience)

Contract Type: Permanent

Join a dynamic, international team as a French-Speaking Technical Support Advisor!

Are you passionate about technology and solving technical issues? We're looking for a talented individual fluent in French to join our client’s team in Colchester as a Technical Support Advisor. This is a permanent role, offering a competitive salary ranging from £30,000 to £38,000, dependent on your experience.

Responsibilities:

As a Technical Support Advisor, you will play a crucial role in providing support and troubleshooting for hardware, software, and firmware.

Some of your responsibilities will include:

• Providing Technical Support and troubleshooting for hardware, software, and firmware.
• Identifying and isolating potential hardware failures and software issues.
• Recognizing and analyzing technical problems and trends to provide effective solutions.
• Handling and processing RMA (Return Merchandise Authorization) requests.

What We're Looking For:

We're seeking candidates with the following qualities and qualifications:

• Native level fluency in French is essential
• Essential experience in customer service. 
• Very advantageous if you have experience in Technical Support
• Excellent customer service skills to provide effective support.
• Knowledge of PowerBI is advantageous.
• Passion for technology and a proactive approach to learning.
• An IT qualification or diploma is advantageous.

If interested, please apply or send your CV direct to