Job Title: Front of House Assistant

Location: Daventry, United Kingdom

Company:
Join our prestigious hotel in Daventry, where we strive to provide exceptional service and unforgettable experiences to our guests.
We are seeking a dedicated and personable Front of House Assistant to join our team and contribute to our mission of hospitality excellence.

 Key Responsibilities and Duties

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  Ensures that Quality Standards are fully implemented, maintained and exceeded throughout Front of House to reach guest satisfaction.

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  Monitors Service Delivery by implementing mystery guest action plans to meet and exceed our guests’ expectations.     

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  Plans & manages and actively participates in the Departmental Training & Hotel training Plan. 

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  Supports employee development within the FOH division. 

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  Encourages efficient and effective inter-departmental communication in order to promote a climate of teamwork and motivation. 

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  Maximizes room yield and controls overbooking strategy in liaison with Reservations and Front of House Manager, assists in arranging bookouts according to property’s policy and ensuring complete guest satisfaction.

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  Monitors the correct billing of revenues, cash control, float balances and credit balances of guest in house.   

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  Assists in the handling of the Front Office system: ensuring correct data input and maintenance of data.

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  Oversees all arrivals, departures, room allocations and VIP amenities and ensures communication to the Front of House team of any upcoming special requirements.

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  Supports the front desk by covering shifts in a supervisory role to ensure personalised and professional service to our guests at all times.

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  Ensures management presence in the lobby to build up relations with our guests to encourage their feedback and to provide effective support to our team.  

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  Supports the departmental trainer in their role and ensures consistent delivery of training according to training action plans.

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  Ensures guest complaints and comments are dealt with until guest satisfaction is reached.

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  Monitors the updating and maintenance of guest records.

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  Assists in preparing departmental rota’s in line with the business requirements ensuring flexible service to our guests at all times.

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  Promotes the hotel and its facilities in a warm and personalised manner to encourage visitors to return.

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  Promotes sales opportunities whilst driving and monitoring the upselling programme at the front desk.

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  Monitors room availability for sale and rooms not available for sale liaising with housekeeping and engineering.

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  Handles the control of credit balances of the in house guests to ensure accuracy of guest invoices.

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  Monitors the processing of the special promotions at front desk.

The Ideal Candidate

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  You will need to possess a strong knowledge of the hotel/leisure/service sector with previous experience of the same nature in a similar sized property.

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  Excellent organisational and time management skills are essential, alongside an eye for detail and the ability to use your own initiative

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  You must be customer focused, with the commitment to delivering exceptional levels of guest service.

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  Communication skills are crucial as you will need to build strong and effective working relationships with stakeholders in the business, and to build a rapport with guests.

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  The ideal candidate for the role will also be fully IT literate.

How to Apply:
To apply for this position, please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.
y those selected for an interview will be contacted.