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Form of work
SalaryJob Title: Front of House Assistant
Location: Daventry, United Kingdom
Company:
Join our prestigious hotel in Daventry, where we strive to provide exceptional service and unforgettable experiences to our guests. We are seeking a dedicated and personable Front of House Assistant to join our team and contribute to our mission of hospitality excellence.
Key Responsibilities and Duties
Ensures that Quality Standards are fully implemented, maintained and exceeded throughout Front of House to reach guest satisfaction.
Monitors Service Delivery by implementing mystery guest action plans to meet and exceed our guests expectations.
Plans & manages and actively participates in the Departmental Training & Hotel training Plan.
Supports employee development within the FOH division.
Encourages efficient and effective inter-departmental communication in order to promote a climate of teamwork and motivation.
Maximizes room yield and controls overbooking strategy in liaison with Reservations and Front of House Manager, assists in arranging bookouts according to property s policy and ensuring complete guest satisfaction.
Monitors the correct billing of revenues, cash control, float balances and credit balances of guest in house.
Assists in the handling of the Front Office system: ensuring correct data input and maintenance of data.
Oversees all arrivals, departures, room allocations and VIP amenities and ensures communication to the Front of House team of any upcoming special requirements.
Supports the front desk by covering shifts in a supervisory role to ensure personalised and professional service to our guests at all times.
Ensures management presence in the lobby to build up relations with our guests to encourage their feedback and to provide effective support to our team.
Supports the departmental trainer in their role and ensures consistent delivery of training according to training action plans.
Ensures guest complaints and comments are dealt with until guest satisfaction is reached.
Monitors the updating and maintenance of guest records.
Assists in preparing departmental rota s in line with the business requirements ensuring flexible service to our guests at all times.
Promotes the hotel and its facilities in a warm and personalised manner to encourage visitors to return.
Promotes sales opportunities whilst driving and monitoring the upselling programme at the front desk.
Monitors room availability for sale and rooms not available for sale liaising with housekeeping and engineering.
Handles the control of credit balances of the in house guests to ensure accuracy of guest invoices.
Monitors the processing of the special promotions at front desk.
The Ideal Candidate
You will need to possess a strong knowledge of the hotel/leisure/service sector with previous experience of the same nature in a similar sized property.
Excellent organisational and time management skills are essential, alongside an eye for detail and the ability to use your own initiative
You must be customer focused, with the commitment to delivering exceptional levels of guest service.
Communication skills are crucial as you will need to build strong and effective working relationships with stakeholders in the business, and to build a rapport with guests.
The ideal candidate for the role will also be fully IT literate.
How to Apply:
To apply for this position, please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team. y those selected for an interview will be contacted.
