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Form of work
SalaryJob Description and Purpose
Department:Front of House
Job Title: Front of House Assistant
Responsible to: Theatre Manager
Exeter Northcott Theatre is proud to have been part of Exeter’s cultural life for more than 50 years. We draw audiences from across the city, the surrounding area, and the wider region to see the best local, national, and international performing arts in our mid-scale auditorium (460 seats) on the campus of the University of Exeter. We also have a long history of making amazing things happen in the city-centre and supporting creative activity in community spaces and settings, reflected in our recent acquisition of the city centre Barnfield Theatre with its two smaller auditoria (280 seats & 60 seats) and the resurgence of our community engagement programme.
We are now looking for enthusiastic, hard-working people to join our Front of House team and work across both venues over the coming season and beyond.
This is an exciting opportunity to work at our independent theatres in the beautiful city of Exeter, delivering excellent customer service to all who visit our bar and front-of-house areas.
About the Front of House Team
We are a small team that values the individuals who work with us. We seek to empower our staff members to achieve their best and flourish in the organisation. We encourage staff to share new ideas or thoughts and support their growth personally and professionally in a friendly and inclusive environment.
Our cafés at both venues, the Northcott and the Barnfield are open during the day for customers to enjoy drinks and light meals and cater to our audiences around performances.
Our focus is on delivering great customer service for all our customers by creating a happy, welcoming, and helpful front-of-house environment where we maintain high cleanliness standards and deliver quality products.
Key responsibilities
Our Front of House Assistants are vital to the smooth running of the theatre.
Duties Include:
- Working as part of a team to create a friendly atmosphere our customers will enjoy.
- Ensuring the highest standards of customer service.
- Maintaining an inclusive and access-friendly work environment and helping customers with additional needs.
- Selling and making barista-standard hot drinks.
- Selling soft and alcoholic drinks ensuring they are made to the highest quality.
- Selling ice creams, sweets, programmes and merchandise.
- Preparing, cooking and serving pizzas, paninis and other light snacks in our kitchen.
- Ensuring a high level of hygiene and accepting responsibility for cleaning the kitchen and maintaining our Environmental Health Officer’s high standards.
- Proactively suggesting and upselling food and beverage products and other secondary spend items.
- Complying with licensing law and cash handling procedures
- Ensuring the highest cleanliness and safety standards.
- Working across multiple venues: the Northcott Theatre, the Barnfield Theatre, the Great Hall and other pop-up venues.
- Flexibility in working across front-of-house areas, bar, kitchen and theatre auditorium.
- Selling tickets and informing audience members about the venue and the performances.
- Keeping up to date with the current brochure and upcoming events.
- Being aware of the procedures for the safe evacuation of the audience and assisting the audience in any emergencies that may arise under the direction of the Duty Manager.
- Ensuring the auditorium, toilets and front-of-house areas are clean and tidy after each performance.
- Proactively identify tasks that need to be done and take responsibility for completing them.
- Any other duties which may reasonably requested by the Theatre Management team.
Responsibilities of all staff members:
- Taking an active role in identifying and removing access barriers for anyone with access needs.
- Maintaining a working knowledge of the theatre’s programme.
- Attending staff meetings and training as required.
- Adhering to Exeter Northcott theatre policies & procedures.
- Maintaining confidentiality at all times.
- Taking an active part in co-operating with and supporting other staff and departments in achieving the company’s aims.
- To be aware of and comply with rules and legislation about Health & Safety at Work.
- To be an advocate of the company.
- To contribute ideas and suggestions for the increased success and effectiveness of Exeter Northcott.
Person Specification
We encourage you to apply if you meet most of the essential criteria. We welcome transferable skills from other industries and can provide training where necessary.
Essential
- Experience working in a busy restaurant/bar environment.
- Barista/bar experience
- Good articulacy, literacy and numeracy.
- Excellent interpersonal and communication skills.
- Friendly and outgoing demeanour with excellent customer service skills.
- Active listening skills and good attention to detail.
- Ability to work effectively independently and as part of a team.
- Ability to be adaptable and keep calm when working under pressure and within time constraints.
- Experience working with food and beverages.
- Reliable and punctual.
- A willingness to think creatively to solve problems, be proactive, decisive and get things done.
- Ability to work flexible hours during the day, evenings, weekends and bank holidays.
Desirable
- An understanding of current health and hygiene legislation.
- Interest in and enthusiasm for theatre and the performing arts.
- Food hygiene Level 2 certificate.
- Experience prepping and cooking food.
- Knowledge of EROS till system.
Terms & Conditions
Salary: £11.44 per hour
Working Hours: Casual - Zero hours
Working Pattern: Flexible, and will include evenings and weekends
Start Date: ASAP
As this role includes bar work, candidates must be aged 18 or older to apply.
For this role we’re asking all candidates to click on the Apply Now link for this vacancy on our website.
Closing Date: Thursday, April 4th
Interviews will take place: w/c April 8th 2024
Job Type: Zero hours contract
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Work Location: In person
