Housing Assistant

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

About the role

We are excited to be expanding our Independent Living Team to improve the services that we provide to our customers. As part of that expansion, we have a new, part-time opportunity for a Housing Assistantto work at our Extra Care Service in Totnes.

You will be part of a dedicated team where you will work with the Extra Care Scheme Manager to provide a high-quality housing management service, which ensures the delivery of safe and secure service provision. You will work to ensure our housing management services exceed customer expectations.

Key responsibilities

• Provide advice and guidance for repairs, tenancy management and rent
• Complete routine health and safety inspections
• Engage and communicate effectively with residents
• Respond positively and timely to resident's complaints, handing on to specialist teams where appropriate
• Ensure all incident reports are completed as required

What we're looking for

We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced customer service professional, but you'll also be a great team player and have a basic understanding of health and safety requirements.

You'll also be able to demonstrate:

• Experience of working with customers and acting on their feedback to deliver great customer service
• The ability to work together and communicate well with others
• Good oral and written communications
• Proven problem-solving and decision-making skills
• A good level of IT skills and knowledge
• Good administration skills

Essential qualifications - Educated to a level one (GCSE or equivalent) or higher.

In return for your dedication and commitment, we offer a fantastic benefits package including:

• Competitive pay£11.88 per hour (equivalent to £21, 682 per annum, based on a 35 hour week)
• Permanent, contracted, part time hours.
• Helping to save for your future - Guinness will contribute up to 9% towards your pension on a matched basis
• Company sick pay after a qualifying period and Life Assurance
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities
• Employee Assistance Programme, plus more!

If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

INDCARE

About UsThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.