Front Of House Manager

Responsibilities

Weddings & Events

• Act as on the day manager for all Weddings and large events
• Alongside the Wedding and Events Sales manager, help to maintain a confident and high quality Front Of House team
• Lead on the training and development of the FOH team
• Uphold company policies across your team
• Schedule shifts & submit weekly payroll
• Arrange and execute all room set ups and preparation ahead of weddings and events
• Provide high quality food and drinks service at events
• Where required, deputise for the Wedding and Events sales manager including but not limited to supporting with viewings and coordination
• Address customer issues and complaints
• Work with the Wedding and Events Sales Manager on reporting and analysis of events, constantly looking at ways to improve efficiency and service
• Keep track of monthly, quarterly, and yearly goals
• Work with upper management to assess and improve processes and policies

Building

• Act as a keyholder and be responsible for openings and closings as required
• Take deliveries, visitors and generally support the Kingswood Arts office and management of tenants, classes and shows
• Work with the cleaning & building and facilities team to ensure the house is clean, tidy and well maintained
• Ensure health and safety and compliance is well managed and up to date - especially relating to F&B

Creative Programme

• Support with planning and delivery of festivals, exhibitions, shows & other public events
• Support fundraising events and activities where required
• Helping to managing access, health and safety and safeguarding across the public programme and participation activities
• Assist with room set ups for creative programme as required
• Assist with marketing and audience development as required

• Support with other areas of the organisation in line with business needs