Homelessness Prevention and Sustainment Services Manager

About Us

Job Title - Homelessness Prevention and Sustainment Services Manager  

Salary Range: £48,600 - £68,241 per annum

Permanent – Full Time (36Hours)

Location: Richmond Civic Centre. 44 York Street TW1 3BZ

Are you an experienced and dynamic housing professional, with a ‘can do’ attitude, who can elevate our service to the next level? 

Do you have experience of leading multidisciplinary housing options teams and managing work involving complex needs and diverse client groups?

Are you innovative with a passion for delivering high quality housing options services to our residents?

If that is you, we have the perfect role for you! 

At Richmond and Wandsworth Councils our housing options teams are dedicated to early intervention, prevention of homelessness, nurturing robust partnerships, and delivering tailored support. 

We offer a wide array of housing options while maintaining high standards of practice and service excellence. 

Our commitment also extends to continuous staff development through training and creative learning approaches.

About the role:

• You will lead and manage multidisciplinary teams of professionals providing a front-line housing options and tenancy sustainment service. 
• You will operate in a highly changeable and demanding working environment with multiple competing priorities, ensuring timely and relevant interventions are carried out to prevent escalation of need.
• You will ensure relevant decisions are made to fulfil Richmond Council’s statutory requirements and that legal challenges are responded to in a timely manner.  
• You will lead and support your teams, focusing on key performance indicators and data-driven insights. 
• You will drive continuous service improvements particularly in Homelessness Prevention and have oversight of quality assurance processes and service improvement initiatives.
• You will work collaboratively with other Council services and partner agencies to develop and lead initiatives so that residents get the best service and opportunities to live independently and safely in their homes, so they are not at risk of homelessness. 

Skills and experience 

The following are some of the essential skills and experience you will need for this role: 

• Knowledge of relevant and associated legislation across several disciplines including tenancy and homelessness law 
• Experience of managing teams providing a front-line service
• Experience of performance appraisal and development
• The ability to identify and achieve high pressure service performance standards and targets.
•  The ability to work well under pressure, in the context of frequently changing priorities and demands.
• The ability to work effectively as part of the wider management team, fostering a flexible and results driven culture.
• Excellent communication skills  

If you have the qualities and experience required, together with, an understanding of the Council’s equal opportunities and diversity policy and you thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity. 

Indicative Recruitment Timeline

Closing Date: Sunday 2^nd June 2024 

Shortlisting Dates: Monday, 3^rd June 2024 

Interview Dates: week commencing 10th June 2024

Useful Information

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS) 

We offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.  

Richmond and Wandsworth Councils