Front Of House Manager/ Senior Service Advisor

Vacancy - Front ofHouse Manager/ Senior Service Advisor - Cambridge

Our client are looking to recruit an experienced Front of House Manager / Senior Service Advisor.
Your key role will be to oversee the Service Advisors and everything Front of House, maximising profitability through various methods. In addition to this, you will assist the Service Advisors as and when required, effectively deal with any customer issues and complaints

Your main responsibilities will include:
To meet and exceed customer expectations in a customer focused environment.
Be the first point of contact for Customer complaints within the department.
Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
Responsible for the day to day running of the service reception and Service Advisors.
Dealing with customers face to face, assisting the Aftersales Manager with day to day duties, deal with customer complaints.
You will also assist with the Service Manager with their day to day duties as this role is very much a stepping stone to further your career from a Senior Service Advisor to management!

You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. A successful Front of House Manager / Senior Service Advisor must have the ability to work effectively in what can be a high pressurised environment; Determined and proactive.

Working hours/days:
Monday to Friday 8am - 6pm with a 1 hour lunch
Saturday 8:30am - 12:30pm on a rota

Salary:
30k - 32k Basic Depending on Experience
36k - 38k OTE

There are also many other benefits our client is offering, but most importantly are the further training and development career prospects as a Front of House Manager / Senior Service Advisor.

Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy.

We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positions; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.