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Form of workAbout ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role:
Residential Services manage a portfolio of owned and leased student residential accommodation, as well as arms-length accommodation provision arrangements with a number of private accommodation providers. The service manages year-round student residential stays, as well as visiting commercial residential bookings, including summer schools. We typically house those that want our accommodation for an academic year and then support all students with sourcing on going private sector accommodation for subsequent years of study.
Liaising with students, staff, landlords and trades people, you’ll manage a portfolio of our managed accommodation, carrying out customer service and tenancy management processes to facilitate the safe and effective provision of our residential accommodation to students and other clients. You’ll also be required to take part in an out-of-hours emergency response rota.
With the appropriate level of experience and demonstrating relevant professional development, you’ll have previous experience in a relevant customer focussed environment. An effective communicator, you’ll be conscientious and have good organisational skills. Knowledge of ISO14001, Data Protection and Health & Safety legislation are essential for this role.
Informal enquiries can be made to Donna Ellard-Pierre, Housing Manager at Donna.Ellard-Pierre@aru.ac.uk
Find out more about working with us.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment.
We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
Committed to being inclusive and open to discuss flexible working.
Please note that we may close this vacancy early depending on the number and quality of applications received.
Guidance Notes:
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
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