Front of House Receptionist

Front of House | Receptionist

We are currently looking for a Front of House Receptionist to join us and provide exceptional customer service to our valued clients. This is a fantastic opportunity to become a part of a dynamic and creative team in a fast-paced and thriving salon environment.

The position available for Front of House works on a 2 week rota

Week 1 - Thursday 9am - 8pm | Friday 8.30am - 6pm

Week 2 - Thursday 9am - 8pm | Saturday 8.30am - 5pm

Responsibilities:

- Welcome clients in a warm and professional manner, ensuring a positive first impression of our salon.

- Manage the reception area, including answering phone calls, scheduling appointments, and handling client enquiries.

- Coordinate and organise salon bookings, ensuring efficient and smooth operation of the appointment schedule.

- Provide product information and recommendations to clients, promoting and upselling salon services and retail products.

- Handle cash, card transactions accurately and efficiently, including processing payments on zenoti our booking system and issuing receipts.

- Maintaining a clean and organised reception area, ensuring a welcoming and professional atmosphere.

- Collaborate with the salon stylists and technicians to ensure a seamless and exceptional client experience.

- Assist with basic administrative tasks, such as maintaining client accounts updating there records.

- Utilise social media platforms to create engaging content and promote salon services and products.

Requirements:

- Excellent communication and interpersonal skills, with a friendly and approachable demeanour.

- Previous experience in a customer service or front desk position, preferably in a salon or spa environment.

- Strong organisational skills and the ability to multitask effectively in a fast-paced environment.

- Knowledge of salon services and products is an advantage.

- Proficiency in using computer systems and salon management software.

- Experience in social media management and content creation.

- Flexibility to work evenings, weekends, and holidays, as required.

- A passion for the beauty and hair industry and a genuine interest in providing exceptional service to clients.

We would love to hear from you! Join our team and be a part of a salon that prides itself on delivering exceptional service, creating unforgettable experiences for our clients, and engaging with our online community. We look forward to hearing from you!

Job Types: Part-time, Fixed term contract

Salary: Up to £10.42 per hour

Expected hours: 19.5 – 20.5 per week

Benefits:

• Company pension
• Employee discount
• Flexitime
• Free parking
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: Receptionist | Front of House
Expected start date: 25/03/2024