Front Of House Staff

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Delta Hotels by Marriott are looking for a confident, friendly Front of House service expert.

Job Responsibility:

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process for Delta Hotels to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Check in, Check out
• Cash Handling
• Follow policy and procedure

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Type: Zero hours contract

Benefits:

• Free parking
• On-site gym
• On-site parking

Day range:

• Monday to Friday
• Weekend availability

Physical setting:

• Hotel

Shift:

• 8 hour shift
• Day shift
• Night shift

Application question(s):

• How many years experience do you have with Opera

Experience:

• Opera: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: RHCW06
Expected start date: 05/07/2024