Front Of House Team Leader

Main Responsibilities

• Effectively lead the team and retail offer within the restaurant
• Carry out accurate weekly stock take, manage orders and stock levels with agreed stock par-levels
• Create agreed and costed rotas to ensure sufficient cover of all areas of the business throughout service times
• Carryout team training and help support retail manager in supporting personal and team development
• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently.
• Serve food and beverages promptly, maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues in a professional and courteous manner.
• Utilise the point-of-sale system to process orders accurately.
• Set up tables, chairs, and other dining areas before opening and arrange them appropriately.
• Clean and sanitise service areas regularly.
• Ensure the restaurants cleanliness and tidiness before, during and post service
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Assist in monitoring inventory levels and report any shortages to the management.
• Work closely with the kitchen staff to ensure timely and accurate food delivery.
• Communicate effectively with team members to ensure smooth operations.
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhering to dress code policies. Demonstrate excellent interpersonal skills and adaptability in a fast-paced environment.
• Assist team members when needed, such as running food or drinks to tables during busy periods.
• Maintain a positive work environment by fostering teamwork and cooperation.
• Adhere to food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.
Ensure the restaurant is compliant with health and safety standards at all times.

We are looking for passionate, motivated individuals with an interest in hospitality. We're also looking for:

• Good communicators
• Good level of spoken English
• Works well within a team
• Basic knowledge of beers, wines, spirits

Full training will be provided so whilst a high level of experience isn't necessary, we do need individuals who can show us that they have an interest in hospitality to ensure that guest experience will be a great one.