Address
Form of work
SalaryReception:
- Greet office visitors and ensure they are properly checked in (i.e. Visitor Lanyards)
- Proactively provide resources to office visitors connecting them with WIFI info, offering refreshments, answering questions, and arranging transportation for candidates after their interviews
- Work with Corporate Security to plan for arrival and smooth check-in experiences for VIP and event guests
- Work with the client hosts and internal partner teams. (eg CorpSec, Events) to ensure adherence to the clients visitor policies
- Inspects reception equipment to ensure good operating condition (iPads, parking validation machines, screens, telephones etc.)
- Ordering and restocking office supplies as needed
- Maintains clean, neat, and orderly appearance of reception area at all times
- Store luggage and coats using site protocol
- Validate parking and support relevant parking equipment as applicable
- In offices where we have phones, answers telephone in friendly, professional manner
- Creates, maintains and updates a file of services including transportation sources, accommodations, and referral contacts
- Ensure approved music playlists are being used
- Manage any lost and found returned to the front desk when Security is not present to log items
- Manage the auditing process of items that expire in our Lost and Found past our 90 Day window
- Manage all approved literature or magazines in the reception
- Manage any swag or pins provided to employees as required
- Manage incoming mail and provide assistance with outgoing mail as needed
- Ensure relevant invoices are submitted in a timely manner
Customer support:
- Ensure prompt and positive responses aligned with the Client expectations of customer support and protocol to office incidents and requests
- Ensure all Jira tickets are answered within the SLAs, respond to and manage all tier 1 tickets, ensure tier 2 and tier 3 Jira tickets are appropriately triaged within the SLA
- Monitor Slack channel and respond to site specific questions
- Monitor # OFFICE Slack channel and respond to workplace questions
- Respond to ad hoc Slack notifications from Employees about Workplace or site specific questions redirecting to appropriate resources or channels as necessary
- Act as a point of contact for Employees seeking help navigating all aspects of their workplace; both in-person and by email/Slack
