Address
Form of workReception:
- Support Experience Coordinator or Experience Manager with oversight of Front Office Coordinators and assume FoH coordinator responsibilities as needed.
Customer Support:
- Respond to ad hoc Slack notifications from the client about Workplace or site specific questions. Redirect them to appropriate resources or channels as necessary.
- Act as a point of contact for the client seeking help navigating all aspects of their workplace; both in-person and by email/Slack
- Ensure prompt and positive responses aligned with the clients expectations of customer support and protocol to office incidents and requests
Event Coordination:
- Update Site Specific event tracker with event information from JIRA. Review with Experience Coordinator or Experience Manager Weekly.
- Send weekly event email updates
- Pre Event Support: Support Experience Coordinator or Experience Manager with execution of event including support with booking rooms, sharing self-serve resources, answering questions from Event DRI
- Support with event & office decorations, as needed
- Day of event logistics: Support Experience Coordinator or Experience Manager with day of coordination including being present onsite, developing and setting up signage, vendor coordination, check-in logistics, event food and beverage set up, room setup
- Post Event logistics: Support Experience Coordinator or Experience Manager with Event wrap up coordination including ensuring rooms are reset
- Maintain WP specific fun cabinet for greeting cards decor
Onsite Management:
- Update Site Specific onsite tracker with information from JIRA. Review with Experience Coordinator or Experience Manager Weekly.
- Pre Onsite Support: Coordinate with DRI on room availability, attendee list, sharing self serve resources, moving furniture, working with external vendors on snacks/food ordering, creating and distributing signage, Send "before you go" emails, supporting front desk team with guest management
- Post Onsite Support: Furniture and room resets, Send close out emails to teams
Projects:
- Coordinate move logistics
- Assist with onsite vendor support and coordination as required
Office Management:
- Floor walks (Daily & Weekly). Document audit information for Experience Coordinator or Experience Manager and ensure issues are raised with vendors.
- Support issue with vendors as assigned and follow-up on progress and ensure that issue is resolved within expected SLA
- Support Experience manager in ensuring that regular maintenance are being performed by vendors and tracked on maintenance calendar
- Furniture resets (Daily)
