Address
Form of work
SalaryJob Title: Front Office Manager
Location: Antrim
Salary and Benefits: Salaryup to £28k per annum
Hours of work: Hours/Days of work: Approx. 40 hours per week. Availability over 7 days.
Employment Type- Permanent
The Right Client- Nominate Recruitment are thrilled to be partnering with the Dunsilly Hotel in Antrim who are seeking a Front Office Manager.
The Front Office Manager will be responsible for managing, strategizing, and growing all Front Office operations with an emphasis on driving business through Group, Events, Corporate and Leisure Business, developing sales strategies to optimise Rooms Revenues and will work under the guidance of General Manager and with the Business Development Executive to plan, organise, execute and ensure a great all-round experience for guests.
The Right role:
-Assemble and execute all preparation, procedures, and processes to ensure a smooth Front Office service operation that fits company standards & our renowned reputation in line with fellow management and your team.
-Supervise all product & service aspects across all Front Office operations (focusing on consistency & continual improvement).
-Strategically oversee information on the reservation systems to help eliminate error & ensure that all data input is correct and accurate for guests and for reporting purposes.
-Create, maintain and distribute weekly Front Office rotas for the team (ensuring we are always covered) and communicate changes as appropriate to all.
-Recruit, Train, Manage and Guide the team members in all aspects of their role. Emphasis should always be on standard operational procedures, exceeding guest expectations and on continuous improvement through constant training and development.
-Ensure a full induction has been completed for new staff in line with Hotel policy.
-Ensure that all team members appear appropriately and adhere to the Hotels appearance standards.
-Assist in the management and evaluation of individual & team performance line with the company handbook and be responsible for all Reception team related issues and review any incidents or performance issues with the GM.
The Right Fit:
At least 4 years hotel reception experience with 2 years in a senior role.
Fully competent in a Front Office PMS – Ideally Guest line.
Fully flexible to work early /late shifts.
