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SalaryAbout the Hotel
Atrium Hotel Heathrow has a new and exciting opportunity for a Front Office Supervisor. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness centre.
About Front Office Supervisor Role
We are looking for a Front office Supervisor that ensures accuracy and efficiency in all Front Office duties whilst adhering to the hotel's policy and procedure to the highest standard and to ensure maximum guest satisfaction at all times.
The successful Front Office Supervisor will undertake the following duties:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service and address guest inquiries and concerns
- Manage guest check-in and check-out processes efficiently
- Handle reservations and room assignments accurately
- Coordinate with housekeeping to ensure clean and well-maintained rooms
- Assist guests with luggage storage, transportation arrangements, and other requests
- Maintain a neat and organized front desk area
- Handle cash transactions and maintain accurate records
- Answer phone calls, take messages, and redirect calls as necessary
- Assist with administrative tasks such as filing, data entry, and correspondence
Skills and requirements
- Exceptional customer care skills.
- Ability to work in a busy environment
- Ability to maintain good working relationships with colleagues across the hotel
- Constantly improve knowledge and show a desire to learn, attend company’s trainings
- Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover
- Maintain high levels of enthusiasm and commitment to every task undertaken
- Good communication skills
- Proficiency in English Language is strongly preferred
- Opera PMS and Symphony system experience is preferable
- Previous experience in hotel environment is preferable
Benefits
- Discounted offers for various High Street outlets
- Discounted stay at company's hotel-subject to availability
- Meal on duty
- Food and Beverage discount on Hotel’s F&B Outlets
- Excellent career progression opportunity
- 28 days paid holidays including bank holidays
If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.
Job Type: Full-time
Ability to commute/relocate:
- Feltham: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Would you now or in future require Employer Sponsorship Visa?
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
