AddressFront Line Advisor
Location: Portsmouth
Salary: £26,392 FTE (£23,093pa for 35 hours )
Contract Type: Permanent and Full-Time (35 hours)
Closing Date: First suitable candidate will be appointed
Essential Requirements:
Knowledge and understanding of relevant and up to date legislation in at least one area of the following – Debt, Welfare benefits, Housing and Employment.
An understanding of what causes people to need advice services and of the impact of poverty and exclusion on individuals and communities.
An excellent knowledge of other social welfare providers/resources in the local community.
An understanding of the key issues facing the people of Portsmouth
The Role:
The Frontline Advisor provides advice and support to help the people of Portsmouth and those Portsmouth City Council residents who live in Leigh Park and Wecock Farm to solve their problems.
Advice is provided across all social welfare matters and the advisor is a specialist in at least one area of debt, welfare benefits, housing or employment.
The Advisor actively builds a trusting relationship with clients and understands and delivers the help they need to enable them to lead and secure and independent lives.
About You:
- You have a background in providing general or specialist advice
- You will have experience of working in an enabling way to support clients to build their independence and self-reliance.
- You are able to demonstrate evidence of excellence in your previous experience
- You will have excellent active listening skills
- You will have excellent communication skills, both verbally and in writing
- You will have excellent team working skills
- You are able to work under pressure and meet deadlines.
- You are able to deal with clients tactfully and sensitively
- You recognise and value people’s strengths and seeks to work with and build on their capabilities.
- Able to work flexibly to meet the needs of the clients which includes evenings, weekends when required and in various locations across Portsmouth
YOU has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.
Our Benefits
If you choose to begin a career with our organisation, you are guaranteed:
- Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.
- Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.
- Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.
- Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
- Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes.
- Real opportunities to develop in your profession.
- Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.
- Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!
- Access to discounts across lots of your favourite stores and online shopping sites, as well as discounted bus travel on the First bus network.
- A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
- The chance to work with amazing people.
If this sounds like your ideal role we’re keen to hear from you as soon as possible, so don’t delay, Apply today! Please send a brief CV in the first instance so the recruiting manager can assess your suitability for the post and she may then send a couple of additional questions for you to answer. If you are successfully screened you will be invited for an assessment and interview and will recruit the first most suitable applicant.
#IND2
Job Types: Full-time, Permanent
Salary: From £23,093.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
Experience:
- social welfare law - debt/housing/employment/benefits: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: 02097/FLAdvi/Annette
