Fulfilment Administrator

Head Hunted Recruitment are working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence, the company are in the process of hiring an experienced Fulfilment Administrator to join their Business Administration team.

The Fulfilment Administrator will work within the Sales Order Processing, Customer Service, and Dispatch Teams, dealing with wholesale, retail and end users queries via phone, letter & email. The Fulfilment Administrator will also support all general administrative duties contributing to the smooth day to day running of the department.

This Fulfilment Administrator vacancy would suit a good team player with excellent attention to detail and a methodical work ethic along with the ability to work using their own initiative.

Fulfilment Administrator Specific Job Responsibilities:

• Process Sales orders using various IT systems, raising of delivery notes and invoices whilst ensuring a timely despatch
• Dealing with incoming calls/emails into the company and direct to the relevant department or take messages. Responding in a timely manner to customers complaints, queries, orders and returns.
• Booking in of deliveries with Wholesale and retail customers both on the telephone and via Customer specific portals ensuring goods are sent out accurately and on time.
• Process cash, Cheque, and credit card transactions along with end of day reports and all related paperwork.
• Raising Pro Forma invoices and requesting payment from customers.
• Assisting with the preparation of archive documents including completion of shared spread sheet
• Provide support to all other company administration functions as instructed by your department manager.
• Observe all Company Health and Safety requirements
• To undertake any other reasonable requested task outside of the job description

 Fulfilment Administrator Relevant Skills and Experience:

• Exemplary customer service skills and an ability to handle end users/customers professionally during all interfaces
• Polite telephone manner
• Excellent written and verbal English
• An ability to work under pressure and to deadlines
• Accuracy and attention to detail
• Excellent organisational and administrative skills
• An ability to work independently and as a team
• Proactive in dealing with queries
• Good time keeping & flexibility to working hours

This is an office based position and comes with an excellent salary of £22K - £24K per annum DOE.

Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best at all times.