AddressAn exciting opportunity has arisen for an experienced and pro-active Duty Manager to work within our prestigious Sports Centre, to ensure a first-class service for both our pupils and members.
The Duty Manager is responsible for managing a small team and operating the facility in a safe and efficient manner, ensuring that all policies and procedures are fully adhered to.
The health and safety of all customers is of paramount importance and regular training will be undertaken as required. This is a hands-on role which requires liaising directly with customers and therefore a friendly demeanor and effective communication is essential.
The role largely involves working with students during weekday term time, and the general public, clubs and organisations during the evenings, weekends and holidays. Effective communication with all stakeholders is essential.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk.
Main ResponsibilitiesMain Responsibilities
- To ensure the operational, safety and effective operation of the Sports Centre on a day-to-day basis.
- To offer a first class and welcoming service to our customers at all times and be accountable during shifts for the overall customer experience, including the management of complaints and feedback.
- Ensuring appropriate water quality testing and the correct backwashing procedure. The correct swimming pool plant procedures are followed, and pool records are maintained as per HSG179.
- Support the Sports Centre Operation Manager in all operational matters.
- Liaise with the other Duty Managers in accordance with their independent roles and responsibilities.
- Carrying out Health and Safety checks, including daily opening and closing building checks and plant room checks.
- Maintain and promote safe working practices through the development and implementation of appropriate safety management systems and to ensure that staff adhere to Health & Safety guidance and legislation, consistent with the Repton School Health & Safety Policy and Procedures and including compliance with HSG179 (Managing Health & Safety in Swimming Pools). Ensure the timely and thorough investigation of any accidents and ensure that any recommendations are implemented.
- Maintain relevant professional and management competency.
- Implement all relevant corporate policies and procedures relating to the management of the Sports Centre and its staff. Relevant policies include the Equal Opportunities Policy, Health & Safety Policy, and Child Protection Policy.
- Undertake, record, and maintain appropriate Risk Assessments, identifying, controlling, and monitoring hazards.
- Have effective communication to all members and users of the Sports Centre. This will include facility information and marketing.
- Ensure all fitness suite users are compliant with HSE regulations regarding inductions and safe operations of the equipment. This may require inductions from time to time.
Quality
- Monitor and check cleaning jobs have been completed and signed off both internally and externally.
- Continually be proactive in enforcing the safety operations of the Sports Centre.
- Assist the Sports Centre Manager in delivering the highest possible standards of quality in the building.
People Management
- Effectively manage receptionists, lifeguards, cleaners, and coffee shop staff whilst on duty. Lead the administration staff to help in the effective use of communication to members and staff.
Other
- You are to undertake all such other duties as the School may reasonably from time to time communicate either orally or in writing to you.
Meetings
- You will attend any Duty Manager meetings and individual one-to-ones.
Relevant Prior Experience
- 3+ years in an operational role
- 2+ years in a management role
- Experience in a customer focused environment Candidate Profile
- High energy, resilient, can-do attitude, proactive approach
- Approachable, polite & calm under pressure
- Professional in appearance and demeanor
- Technically capable and willing to learn
Repton School, founded in 1557, is a leading co-educational School situated in the historic village of Repton. Five miles from Burton upon Trent and eight miles from Derby, Repton lies in the very centre of England. The School boasts a consistently fine academic record and is active and successful in a wide range of other activities. The School’s 600 plus pupils, both boys and girls, are predominantly boarders. Each belongs to one of the ten boarding houses. Repton prides itself on its long and close association with the village.
With the establishment of Repton Dubai in 2007, Repton was a pioneer among UK independent schools in establishing overseas ‘branches’. Repton International Schools Ltd has now established a family of six international schools (seven as of September), with four in the UAE, one in China, one in Malaysia and Repton Cairo opening in September. The School takes great pride in its international family and works closely with its overseas partners to ensure that each Repton International school fully reflects the ethos and values of the UK school.
The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment, therefore the following shall be deemed to be included, in addition to the duties that you may be required to perform:
Promoting and safeguarding the welfare of children and young persons for whom you are responsible and with whom you come into contact.
Under the Sexual Offences Act 2003 it is a criminal offence for a person over 18 (e.g. teacher, matron, sports coach) to have a sexual relationship with a child under 18 where that person is in a position of trust in respect of that child, even if the relationship is consensual. This applies where the child is in full-time education and the person works in the same establishment as the child, even if s/he does not teach the child. Moreover, whatever the age of the pupil, a sexual relationship between an employee and a pupil will be considered an abuse of a position of trust and gross misconduct, likely to result in dismissal.
Package DescriptionLocation: Repton School (Sports Centre) and Repton Prep
Responsible to:Sports Centre Operations Manager
Hours of work: 40 hours per week on a 3-week Rota incorporating bank holidays and weekends.
Benefits: Employer Pension Scheme, Sports Centre Membership.
Salary: £26,000 to £28,000 per annum, depending on experience and qualifications.
