General Assistant - Nottingham, Nottinghamshire

General Assistant - Nottingham, Nottinghamshire

Responsible to: Assistant Manager / Supervisor

Location: Nottingham Tennis Centre, University Boulevard, Nottingham, NG7 2QH

Salary: £23,088 per annum (National Living Wage)

About the Role

Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

The General Assistant is a key part of the team, supporting the Operations Team’s delivery at Nottingham Tennis Centre - ensuring excellence in service and driving ‘best in class’ standards.

The General Assistant is responsible for presentation standards, cleaning, and the delivery of all setup logistics for meetings, functions, and events. As well as some Customer Assistant and Café Bar cover.

This role will require flexibility to work daytimes, evenings, and weekends via ‘rota’ shifts as required.

Key Accountabilities

Housekeeping & Cleaning

• Working as part of the team, ensuring all facility areas are cleaned daily to the highest standard.
• Taking part in weekly deep cleans of the building, being responsible for areas of focus as agreed by the Supervisor.
• Provide daily support to ensure all courts and supporting areas are cleaned and maintained, indoors and outdoors, working in partnership with the Centre and Grounds team.

General

• Ensure all meetings, rooms, functions, and events are set-up as required and presented with excellence, working in partnership with the other departments where appropriate.
• Assist in supporting the smooth operation of the car park, during busy periods.
• Support Reception and Café Bar shifts as required by the Operations Management Team.
• Work within H&S guidelines, always using equipment and products appropriately.

Person Specification

Previous Experience of: (Essential)    

• Proven experience and success in a similar facilities/cleaning role.   
• Working in a multi-functional team. 
• Strong communication skills.
• Working flexibly on a shift rota.
• Ability to prioritise tasks.

Knowledge, Training & Qualifications: (Desirable)

• COSHH training.
• First Aid training - qualified or willingness to undertake training.
• Manual handling training.

Personal Attributes:

Inclusion

• Create an environment where people feel safe and welcomed.    
• Value people’s differences and believe they make us stronger.
• Take the time to learn more about inclusion and remove any current or potential barriers.

Teamwork    

• Able to work on own initiative and appreciate the high level of accountability.
• A great leader and motivator of others.
• A great communicator both internally & externally.
• Always prepared to work collaboratively.

Integrity   

• A high degree of emotional intelligence and self-awareness, with the ability to adapt style to meet the needs of the audience.
• Will always suggest improvements to ways of working.
• Will be comfortable challenging groups or individuals to ensure high levels of work.
• Treats others as you wish to be treated.

Passion   

• A genuine passion for people and good customer service ethic.
• Highly proactive with a ‘can-do’ attitude
• Hard working & driven to succeed and achieve our mission.
• Develops plans based on best practise and previous experience.
• Seeks support from colleagues to improve outcomes.
• Will be happy to take the more challenging route if it results in higher quality outputs.

Our Benefits

We are proud of the range of benefits we can provide:

• 25 days annual leave
• Pension
• Life assurance
• Reimbursement of eye tests
• Long service awards, plus monthly and annual colleague awards
• Private Medical & Health Insurance
• Free onsite gym & use of the Tennis & Padel courts
• Cycle to Work Scheme
• Enhanced maternity, paternity, adoption, and shared parental leave
• Free mental health first aider support
• Colleague ticket offerings for Major Events and The Championships, Wimbledon
• Annual Bonus Scheme
• Free parking & bike racks
• Retail discounts from our partner brands
• Training & Development
• Summer and Christmas parties
• Free tea and coffee provided daily
• Electrical vehicle charging points
• Staff lockers

Our Culture

The LTA, through its vision ‘Tennis Opened Up’, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK. We commit that everyone will receive equal consideration for employment irrespective of your ethnicity, religion, sex, gender reassignment, sexual orientation, age, any disability, marital or civil partnership status, and pregnancy or maternity status.

The LTA Tennis Foundation is a new tennis charity that partners with brilliant people and organisations to improve lives through tennis. It shares the LTA’s vision of ‘Tennis Opened Up’, and it wants to use our sport to make a real difference to people across the whole country. All LTA colleagues have the chance to get involved with the LTA TF, with some directly involved in delivering and leading its work.

To truly deliver our vision of ‘Tennis Opened Up’, we believe it is critical that the LTA plays our part in contributing to a healthier and more sustainable society. We want to grow tennis in Britain, but do so in a responsible way, protecting and supporting the environment and working with everyone in the sport to tackle our climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this.