General Assistant

TERM TIME ONLY

We have several opportunities around the Burton-upon-Trent area for General Catering Assistants to join our dedicated teams providing food in local education settings.

To provide a welcoming and friendly customer experience within the campuses, delivering excellent customer and food service. To ensure the restaurant is clean/hygienic, restocked, and customers are advised of the products available (e.g. meals, snacks, restaurant open times and allergens etc.)

Working across both Hinkley and Sedgemoor Campus you will assist with front of house and back of house duties:

• Greet customers at the Campuses as part of the front of house team, serving customers with food and drink choices and resolving queries relating to products (including allergens and dietary needs).
• Deliver excellent customer service to ensure high levels of customer satisfaction and ‘Pride’ “we can and we will” customer experience.
• Assist in a wide range of preparation, cooking and serving of food.
• Serve meals, snacks and drinks including taking payments at tills using cards and cash, resolving and clarifying purchase choices and special offers.
• Resolve initial customer queries (or refer to a supervisor/manager for more complex concerns).
• Clean all equipment, crockery and cutlery as required.
• Support, operate and provide service in areas including but not limited to: the Serveries, the Deli/Retail, Hospitality orders, Functions/Events, Coffee Shops, Bars.
• Ensure all food is handled in accordance with the standards specified in the Food Safety & Quality Management System and regulatory requirements.
• Carry out and record any food safety and stock checks specified by the Unit Manager or Assistant Manager, or Supervisors.

• Take delivery of stock including food/provision, checking and accounting for such items.
• Act as Banksman, and other such job specific operations as required
• Receive deliveries and check supplier invoices in accordance with the company systems/procedures.

• Ensure all waste is removed promptly and placed in the correct waste containers in accordance with site waste management plan.
• Ensure all raw materials and packaging materials are stored in the correct areas of the site.

• Carry out tasks in the most efficient manner, taking into account any production or allergen constraints, to meet customer orders.
• Participate as a HACCP Team member if required
• Ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice.
• Ensure all production and quality records are completed accurately and on time.
• Ensure all traceability requirements are fully complied with.
• Where relevant, to carry out activities required by the accredited FSQMS.

• Participate in ongoing professional development and training that may include off-site and occasionally overnight travel.
• Carry out tasks as requested by your supervisor/manager.
• Embrace and actively participate in the Zero Harm culture.

• Level 2 Food Safety Qualification (Desirable)
• Level 2 H & S Qualification (Desirable)
• First Aid Certificate (Desirable)
• Catering experience (Desirable)