General Manager - Operations

This opportunity will oversee the Rides, Maintenance, Operation & H&S Departments in the park with the overall goal to focus on Guest Safety, Guest Experience and increasing ride uptime. The role will ensure that the teams are run in an efficient manner with a clear understanding of how important park presentation is. Also, ensuring events are executed with guest experience aligned with Drayton Manor Resorts goal of being the number 1 them park for families in the UK.

Key Responsibilities:

• Ensure the day to day running of the Park is operating to the standards that our guests would expect in a world class theme park.
• Support and align teams in the Park to deliver exceptional results.
• Lead the rides maintenance team
• Lead the Rides Operations team
• Lead activities across the Park to ensure ride uptime and ride handover is happening on time with the guests
• Oversee H&S Management ensuring all policies, practices, training and legal requirements are adhered to and compliant
• Ensure safety incidents are reviewed and corrective action taken without delay
• Ensure all teams are working towards improving the guest experience.
• Ensure PM's are completed and performed in a timely manner.
• Ensure the recording of work orders/reactive maintenance are received methodically and executed within defined time periods using Mobaro to assist
• Ensure the team schedules are effective and efficient to run the Park effectively
• Ensure team members are recruited and trained to operate rides with full competence
• Run a smooth Park operation where teams are working together to ensure park results are being achieved.
• Manage cost in payroll and operating expenses to ensure company profitability.
• Oversee the Park Duty Manager Program and ensure training and competence is taking place so the Park has scheduled Park Duty Managers that can manage any incidents that may arise.
• Incident & crisis management experience.
• Maintain a professional image and demeanour at all times
• Work weekends at peak times and ensure the business is staffed to operate on peak times.
• Drive staff satisfaction & engagement
• Take action to improve staff satisfaction
• Ensure guest complaints are dealt with in a timely manner and take corrective action, ensuring the team fix root causes and prevent reoccurrence.

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