Company

Buzz BingoSee more

addressAddressHampshire, England
type Form of workPermanent, full-time
salary Salary£42,000 - £49,000 per annum
CategoryCustomer Service

Job description

We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. 

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

  • Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
  • Thrive App – for your mental wellbeing approved by the NHS
  • My Eva – an online financial expert to help with any money-related matters
  • Buzz Brights Apprenticeships at management level
  • Access to Trained Mental Health Advocates for advice on your mental wellbeing
  • Staff discount 50% off bingo tickets, food & soft drinks
  • Refer a Friend Scheme

Your Responsibilities as Part of Our Team

  • Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
  • Implement centrally generated brand strategy flawlessly at a local level
  • Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
  • Formulate the Club’s local strategic plan
  • Effectively communicate the Club and company strategy to the team
  • Provide clarity of performance expectations through regular feedback and performance reviews for the team
  • Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club
  • Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
  • Ensure that the team critically evaluate the feedback received from all Customers and respond to this
  • Have a highly visible presence in all areas of the Club at peak trading times
  • Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
  • Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For 

  • You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
  • You bring business awareness to decision making and understand the commercial drivers of the business
  • A relentless focus upon customer service standards with strong attention to detail
  • A flexible approach to managing, motivating and influencing
  • Effectively involves the team in maintaining standards and solving problems
  • Self-aware and welcomes constructive feedback
  • You are prepared to make tough people decisions
  • Committed to your own and other's development
  • You are able to manage and drive new initiatives through others
  • Keep the focus on customer service even when under pressure and show resilience
  • You consistently invite and respond to customer feedback
  • A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws

As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+

#bb1

Refer code: 3243174. Buzz Bingo - The previous day - 2024-04-19 02:54

Buzz Bingo

Hampshire, England
Jobs feed

Finance BI developer

Jumar Solutions

London, England

Locum band 6 Cardiologist

Supply Care Solutions

Croydon, Greater London

£28 - £30/annum depending on shift

Lifting & Handling Engineer

Millbank Holdings

Knutsford, Cheshire

Paint Specialist

Mde Consultants Ltd

Birmingham, West Midlands

Ventilation Engineer

Rise Technical Recruitment

Leeds, West Yorkshire

£35,000 - £40,000/annum Van, Training, Overtime, Bonus

Hardware Engineer

Matchtech

Hampshire, England

£50 - £70/hour

Finite Element Analysis Engineers

Awe

Reading, Berkshire

£34,000 - £65,000/annum Pension, life insurance

SHEQ Manager

Irwin & Colton

Liverpool, Merseyside

£50,000/annum Excellent Benefits

Framework Director

Lanesra Technical Recruitment

Glasgow, Scotland

£110,000 - £120,000/annum DOE, bonus, car and excellent benefits

Injection Moulding Tool Setter

Cherry Professional

Alfreton, Derbyshire

£32,000 - £37,500/annum

Share jobs with friends

Related jobs

General Manager

General Manager - Premium Vibrant Restaurant

Appetite4Recruitment

£50000.00 - £52000.00 per annum

Southampton, Hampshire

3 weeks ago - seen

General Manager

Elliot Marsh Head Hunting Partners

£120,000 - £140,000 per annum

Hampshire, England

4 weeks ago - seen

General Manager - Premium All-Day Dining

Corecruitment

€52k per year + bonus

Winchester, Hampshire

4 weeks ago - seen

assistant general manager

Inpoli

Competitive salary

Hampshire, England

2 months ago - seen

General Practice Surveyor

Advanced Resource Managers Limited

£300.00 per day

Hampshire, England

2 months ago - seen

Assistant General Manager - New Opening Caribbean

Corecruitment

£33.8k per year + Accommodation + Permit + more!

Canada, Hampshire

2 months ago - seen

General Manager - New Opening Caribbean

Corecruitment

£46.4k per year + Accommodation + Permit + more!

Canada, Hampshire

2 months ago - seen

General / Commercial Manager

Rise Technical Recruitment Limited

Salary negotiable

Hampshire, England

2 months ago - seen

General Manager

Platinum Recruitment Consultancy

£45,000/annum Bonus incentive scheme

Hook, Hampshire

2 months ago - seen

GENERAL MANAGER

Brewhouse & Kitchen

Up to £45,000 a year

Southampton, Hampshire

2 months ago - seen

General Manager

Undisclosed Recruiter

40500.00 - 47200.00 GBP Annual + Bonus & Benefits

Southampton, Hampshire

2 months ago - seen

General Manager - Student Accommodation

Deverellsmith

£40,000 per annum

Hampshire, England

2 months ago - seen

General Manager - New Opening!

Corecruitment

£38k per year + 6k Bonus

Stroud, Hampshire

2 months ago - seen

General Manager - Brewhouse & Kitchen

Brewhouse And Kitchen

£40,000 to £45,000 per annum

Southampton, Hampshire

2 months ago - seen

RESTAURANT GENERAL MANAGER

Platinum Hospitality

£28,000 - £32,000 a year

Winchester, Hampshire

2 months ago - seen

General Manager

Kfc Southampton - Above Bar Street

£33,000 - £35,000 a year

Southampton, Hampshire

2 months ago - seen

General Manager

Venture Hotels

Havant, Hampshire

2 months ago - seen

General Manager of Cloud Network Engineering

Microsoft

Romsey, Hampshire

2 months ago - seen