AddressCitizens Advice and Rights Fife (CARF) is Fife’s leading independent advice organisation providing holistic advice and support to local people for over 25 years. We are delighted to be recruiting for the role of Generalist Adviser, to join our busy frontline service delivery team.
As a Generalist Adviser you will provide advice and support to clients primarily by telephone but also face to face in CARF frontline offices. You may also be required to provide advice via webchat and video-conferencing. You will be expected to keep your skills, knowledge and experience up-to-date in all key areas of service delivery and advice.
You will have a good standard of education, high quality personal skills and a desire to improve lives. Experience of working in an advice giving capacity and/or a knowledge or interest in the social security system would be advantageous but not essential.
You will be able to communicate complex information in a manner easily understood, whilst always mindful of the aims and principles of the Citizens Advice Bureau and CARF. The successful candidate will be able to work independently as well as supporting and delivering on CARF’s vision and values.
We are committed to Equal Opportunities and applications are welcome from all communities.
The closing date for applications is 12noon on Wednesday 28th February 2024 with interviews scheduled to take place the week commencing Monday 11th March 2024.
Job Types: Full-time, Permanent
Salary: £28,762.00-£34,562.00 per year
Benefits:
- Bereavement leave
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
