German / English Speaking Customer Service Specialist (Remote)

German / English Speaking Customer Service Specialist (REMOTE)
Bracknell
£24,500 - £28,000
Permanent

• Are you a fluent German speaker (to business level)- both written and spoken?
• Do you have previous telephone-based Customer Service experience, gained within a commercial business?
• Are you some who is able to remain calm and positive when facing pressure and conflict?
• Are you someone who takes initiative to get required information and troubleshoot issues with little to no supervision /directions (after initial training period)?
• Are you able to plan, prioritise and organise your own workload, within a fast-paced and rapidly evolving work environment.

……If your answer is 'YES’ to the above questions, then please READ ON, as this COULD be the next exciting permanent role for YOU!

The Customer Service Specialist is the first point of contact for customers in Germany and Austria and will communicate via phone, email, live chat, and social media. The successful applicant will use their product knowledge and Customer Service skills to deliver a first-class experience with every contact and assist supporting customers to get the most out of their products.

The Role:

• Be the first point of contact for pre and post sales queries by phone, email, and live chat.
• Advise potential customers over the phone on various product ranges as well as processing orders
• Investigate and resolve any after-sales queries and return-requests.
• Organise returns /replacements of faulty products.
• Receive training to gain a thorough product understanding.
• Efficiently troubleshoot and resolve customer’s issues.
• Involved in various projects to improve the customer journey.
• Support creating and developing the operating procedures with a focus on customer experience.

Required Skills:

• Excellent English & German - written and verbal
• Zendesk experience
• Computer literate (Word, Excel, Outlook) and a CRM system
• Experience troubleshooting a distinct advantage
• Being helpful, respectful, approachable, and team-oriented, building strong working relationships and a positive work environment.
• Successful experience working from home.

Beneficial, but by no means essential:

• Proficiency in another European language such as French, Dutch or Italian.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.